Client Service Manager - Toronto, Canada - Citi

Citi

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Actively manage the daytoday servicing and processing activities to ensure that the service team across Canada is delivering a high level of service and complying with corporate and regulatory policies and procedures.
Interface daily with Banking teams to ensure escalated issues addressed and client service requirements are being exceeded.
Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans.
Regularly review processes to ensure maximum efficiencies while delivering superior service quality.
Contribute to and drive tactical and strategic initiatives.
Establish effective working relationships with operational and technology partners to jointly identify and resolve ongoing issues and to partake on conversions/transformation / enhancement initiatives.
Regularly review internal control and regulatory requirements and selftest results to ensure that effective controls are in place.
Work closely with the Global and Regional Market Managers to ensure that business initiatives are appropriately supported by Services

Qualifications:

610 years of experience
Leadership skills: Takes ownership, readily takes charge and makes decisions, able to motivate people toward a common goal, implement change and get results

People Management Skills:
able to constructively coach and motivate staff

Education:

Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Private Client Coverage

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Job Family:

Client Services

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EEO Policy Statement.

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