Cis Training Officer - Winnipeg, Canada - Manitoba Hydro
Description
CIS TRAINING OFFICER
WINNIPEG, MB
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers
_ Great Benefits_
- Competitive salary and benefits package.
- Definedbenefit pension plan.
- Nineday work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
- and community.
- Flextime and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on
Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.
We are seeking a Trainer to join our Operational Excellence Department. Under the general direction of the Training/Quality &
Knowledge Management Lead, the CIS Training Officer is responsible for the identification, design, evaluation, and delivery of
learning resources in relation to Customer Solutions & Experience business objectives and Customer Information Systems (CIS).
This position is responsible for the performance evaluation and coaching of employees and is a role model adhering to the highest
standards of professionalism, courtesy, and employee engagement.
_ Responsibilities:
_
- Design, develop, and deliver innovative and interactive learning resources (synchronous and asynchronous) that align with
- Maintain a high level of knowledge of CIS functionality and Manitoba Hydro business practices to ensure all learning
- Collaborate with the Operational Excellence team to ensure all learning resources and delivered training remains aligned and
- Remain knowledgeable of evolving methods and techniques in the adult learning industry to incorporate innovative
- Establish measurement tools and processes to evaluate existing and future learning resources and to assess employee's
learning resources within the context of CIS services that close the gap between current and future needs of the organization
by conducting skill gap analyses and identifying target audience needs.
- Assess the effectiveness of CIS training programs by measuring and reporting on employee learning and performance by
coaching, nesting, or other various production readiness programs.
- Provide technical support, conduct testing, and troubleshoot all aspects of CIS functionality while ensuring that all learning
- Consult, collaborate, and coordinate with other key stakeholders/business units as required.
_ Qualifications:
_
- Fouryear postsecondary degree from an institute of recognized standing, plus two years of related experience of which one
OR
- Twoyear diploma from an institute of recognized standing, plus four years of related experience of which one year relates
OR
- MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY
Reference Code:
CO
- Completed U of M Certificate in Program Development for Adult Learners (PDAL) and a business certificate from an institute
- Demonstrated knowledge of billing systems with emphasis on existing Customer Information Systems (Banner, PowerOn,
training techniques.
- Possess excellent classroom management and be able to facilitate the learning and development of employees in a business
- Ability to work collaboratively with stakeholders and build effective business partnerships.
- Possess elevated levels of curiosity, agility, and willingness to learn and promote change.
- Exceptional analytical, communication, interpersonal, facilitation, and technical writing skills.
- Willingness to travel throughout the Province of Manitoba.
- Possess and maintain a valid Province of Manitoba Driver's Licence (Class 5).
Salary Range
Starting salary will be commensurate with qualifications and experience. The range for the classification is $35.06-$48.52 Hourly,
$67,187.38-$92,966.64 Annually.
We thank you for your interest and wi
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