Help Desk Operator - Guelph, Canada - Agricorp

Agricorp

Verified Company

Guelph, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Agricorp is looking for a Help Desk Operator
who is results oriented, customer-focused and a strong communicator, to be part of Agricorp's Network & Infrastructure Services team, within the IT Division.**:

The Role:

Agricorp's Information Technology division provides a fully-integrated technical environment that supports and enhances the delivery of our agricultural services. The Network & Infrastructure Services team is responsible for the appropriate infrastructure to support Agricorp's information technology needs. Within this group, the Help Desk Operator provides front-line response to Help Desk queries. In this role you will

Create, configure and delete user accounts on both Active Directory and Windows platforms
Provide firstlevel support to inhouse and remote staff
Assist with the installation and configuration of desktops
Configure, replace and upgrade network hardware including printers and faxes
Maintain inventories including computers, telephony and software

Job Status:
Permanent, full time**
Work Status:Hybrid or in-office**
Location:Hybrid or in-office (Guelph, Ontario)**
Salary band 3: $41, ,213**:

Qualifications:

Diploma or degree in the Information Technology field or equivalent experience
Minimum 12 years of relevant experience
A+ certificate in hardware and basic operating systems
Solid knowledge of all Microsoftrelated products
Customer service experience in a technical position

Key Competencies:

-
Critical judgment, decision-making and problem solving

Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity and risk

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Initiative

Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise

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Achieving quality results

Focuses efforts on managing one's self to achieve high quality results consistent with the organization's standards and measures, while managing risk

-
Planning and organizing

Develops, implements, evaluates and adjusts plans to reach goals, while ensuring the optimal use of resources

-
Analytical thinking

Interprets, links and analyses information and situations by breaking them down into component parts, and identifying patterns, connections and underlying issues

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Client focus - Provides service excellence to internal and external clients

Background:

Agricorp, an agency of the government of Ontario.
Agricorp delivers government programs.

These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day.

Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year.

The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.