Customer Service Representative - North York, Canada - GFL Environmental Inc.

GFL Environmental Inc.

Verified Company

North York, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

GFL is looking to hire a Customer Service Representative to join our team based out of our Toronto office The Customer Service Representative will assist in selling and promoting GFL's solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner.

This individual will also assist outside sales representatives with appointment setting, customer tracking and quotations.

Key Responsibilities:

Communicate clearly and concisely with ontheroad employees to provide instructions and assistance
Answer incoming and make outgoing customer telephone calls
Receive and resolve, within established guidelines, customer questions and concerns
Monitor, resolve, document, and report all customer complaints, driver route sheets and callin sheet and all customer problems relating to operations and coordinate with sales
Research and complete customer refunds and submit for approval before forwarding requests to Accounts Receivable for payment
Enter new subscription residential accounts into system and maintain new account files
Work with supervisors to ensure that all missed stops and special pickups are completed daily
Provide timely and accurate information regarding missed stops or other customer concerns
Generate callin work orders for drivers
Process customer payments via internet, phone and take cash payments as needed
Run credit checks on new customers
Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled
Scan all contracts into system and maintain records of them
Perform other duties and responsibilities as required or requested by management

Knowledge, Skills and Competencies:

12 years of highvolume customer service call center experience
Basic Proficiency in Microsoft Outlook, Microsoft Word and Excel
Good problemsolving ability
Excellent data entry skills
Able to implement solutions to general and specific customer concerns
Able to work in fastpaced environment, meet time deadlines and perform under pressure
Strong organizational and record keeping skills
Able to speak and communicate effectively with customers and employees both verbally and in writing

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

We seek to hire individuals with diverse characteristics, backgrounds and perspectives.

We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.