Customer Service Manager - Windsor, Canada - AAR Corp.

AAR Corp.

Verified Company

Windsor, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job o
pportunity - Customer Service Manager

Quick AAR information / resources

Position Title:
Customer Service Manager

The position
Reporting to the Vice President of Operations, this position will be responsible for building,

maintaining and improving Airline Customer satisfaction by providing problem-solving

solutions; addressing customer needs, exceeding expectations and supporting the goals of the

organization.

Other key responsibilities include:

Achieves AAR customer service objectives by contributing customer service information

and recommendations to strategic plans and reviews.

Liaise with AAR Corporate Commercial team to provide performance updates, Customer

satisfaction and relationship information.

Serve as the primary Customer interface, liaise between Operations and Customer(s) to

bring forward concerns from either party, impacts, schedule changes on live projects,

record results and details of customer interaction.

Deal directly with the Customer's On Site Lead Technical Representative on issues

relating to their projects and ensure that the responsible Operations Manager is informed

of any issues or Customer concerns.

Meets customer service financial objectives by forecasting requirements; preparing an

annual budget; scheduling expenditures; analyzing variances; initiating corrective

actions.

Actively participate in AAR Windsor's Safety Management System (SMS) including

reporting safety hazards and incidents encountered in daily operations; understands and
promotes the company safety policy

Total rewards

As a team member, you receive:

Comprehensive benefits package
RRSP Contribution employee and employer
Annual uniform and safety boot allowance

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Job o
pportunity - Customer Service Manager

Paid time off benefits, including 11 company paid holidays
Thirdparty discounts
Relocation assistance may be provided, if required
Training and development opportunities and education assistance program
Staff engagement and recognition events

Performance objectives
-
Managing Relationships - meeting the personal needs of individuals to build trust,

encourage two-way communications, and strengthen relationships
-
Building Partnerships - developing and leveraging relationships within and across work

groups to achieve results
-
Building Trust - operates with integrity, discloses own positions, remains open to ideas

and supports others through dignity, respect and fairness
-
Communication - conveying information and ideas clearly and concisely to individuals or

groups in an engaging manner that helps them understand and retain the message. Listens
actively to others.
-
Attention to Detail - ability to work in a fast-paced environment with strong attention to

detail and organization
-
Innovation - ability to think creatively and encourage this thinking within the purchasing

team
-
Customer Service - ability to deliver and ensure strong customer service, taking

ownership of Customer issues and following problems through to resolution
-
Planning- demonstrated ability to plan for both short
- and long-term objectives and

achieving primary job functions.

Sound professional judgement, problem solving and decision making
Selfmotivated and an ability to work independently as well as within a team

Education and experience

Relevant college or university education
Minimum 3 years' experience in Aircraft maintenance environment
Experience in a similar position is an asset
Knowledge of Microsoft Office, proficient with computer software and an ability to learn

new software

Why should you apply?

AAR is the only aerospace / defense company on Forbes' America's Best Mid-Size

Employers list.

Our innovative and entrepreneurial culture encourages employee input in every aspect,

- from day-to-day activities to the company's future growth.

Our learning and career development program affords employees a learning path with the

- necessary tools and resources needed to help build their career at AAR.

We support nonprofits and organizations that work to improve society in four primary

areas:
veterans and active military; education with an emphasis on STEM; health and
wellness; and diversity / inclusion.

About AAR
AAR is an awarded global aerospace and defense company that offers employees a long-term
career pathway and the opportunity to work with a great team At AAR, our people remain our
priority We create the #BestTeamInAviation by focusing on recruitment, training, growth,
engagement, and retention. AAR employees are empowered to meet their individual

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Job o
pportunity - Customer Service Manager
professional development goals through our global learning and development program,
mentorship program, leadership training, continued education, networking, and much more

people of all races, ethnic origins, religions, abilities, sexual orientation