Receptionist - Ottawa, Canada - Centretown Citizens Ottawa Corporation

Centretown Citizens Ottawa Corporation

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About you:
Are you a friendly and energetic multi-tasker who enjoys a fast-paced workday in a customer facing environment? Do you have experience working for a property management provider such as a housing co-op or student residence, at a hotel service desk or medical office, or a similar office environment?
- unpredictable workday. Superior prioritization skills are essential for success in this role.**
About us: CCOC is a community-based, tenant
- and member-directed, non-profit housing organization whose mission is to create, maintain and promote housing for low
- and moderate
- income people. We value diversity, collaboration, inclusive and open decision-making, innovation, creativity and sustainability.

Compensation:
Starting wage between $43,063 and $48,158, based on experience and qualifications. Maximum compensation for Band B is $53,253 based on a 35-hour work week.

Benefits:
OMERS defined benefits pension plan; Employee and Family Assistance Plan (EFAP); and generous time-off from day one. Group Insurance and Supplementary Medical Plan
(dental/eyewear) after three (3) months of employment.

Closing date:
Friday, February 17, 2023 at 1:00pm

How to Apply:
Forward
resume and
cover letter.

Your cover letter should specifically address how you meet the education, experience, competencies and skills listed in this job description.

Receptionist

Reports To:
Director, Human Resources and Corporate Services

Department:
Human Resources and Corporate Services

Supervises:
N/A

Summary

The Receptionist work as a member of the overall Reception team to provide tenant service, perform front desk reception duties, support key operations for multiple departments and contribute to the good functioning of the office.

Responsibilities
Provide tenant service and performs front desk reception duties by:

Developing and maintaining positive relationships with tenants.
Listening and responding to tenant service requests, referring requests to appropriate staff for follow up.
Giving out rental information, including information specific to affordable housing; providing information regarding the Registry and subsidized housing.
Receiving rents and rent deposits and issuing receipts.
Cutting keys, processing key payments and managing key returns.
Managing the booking of meeting rooms; preparing meeting room rental packages, managing key distribution, deposits and payments.
Listening to grievances and responding to complaints; referring inquiries to appropriate staff as needed.
Upholding CCOC's customer service standards for acknowledging and responding to messages in a timely manner.

Page 2

Provide support to other departments by:

Referring service requests to appropriate staff within Facilities Management

Department and working with staff to ensure follow up, in accordance with policy and service standards.

Facilitating communication and coordinating between staff, contractors, and tenants on an ongoing basis.
Managing guest parking, providing support to the Rental Department in the management of parking by tenants/applicants; receiving parking payments and issuing parking refunds.
Receiving and verifying documentation from tenants.
Receiving bike parking agreements and maintaining accurate records of active bike parking permits.
Recording pertinent information for reference.
Working directly with tenants and other departments to help maintain a high quality of life and sense of community.

Contribute to good general functioning of the office workplace by:

Performing beginning and end of day tasks to secure the office.
Keeping the main reception area of the office clean and tidy.
Managing the mail out functions, courier pickup and delivery; opening and distributing mail to appropriate department on a daily basis.
Ordering basic office supplies and shared equipment.
Perform such other duties as may be assigned.

This position supports the work of Centretown Citizens Ottawa Corporation, Centretown
Citizens Housing Co-Operative and Cahdco (Centretown Affordable Housing
Development Corporation).

Education and Experience

Completion of secondary school diploma or related diploma.
A minimum of two (2) years of related work experience.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Understanding of CCOC's mission and committed to upholding our Values.
Intermediate ability to use Microsoft Office Suite.
Advanced verbal and written communication in English.

Page - Advanced verbal and written communication in French.

Knowledge of Yardi Voyager is considered an asset.

Supervision and Decision-Making

Responsible for passing accurate information to employees / departments for decision making.
Works under occasional supervision and chooses the best approach to come to a solution.
Able to maintain con