Patient Experience Coordinator - Scarborough, Canada - BODY WORKS PHYSIOTHERAPY

BODY WORKS PHYSIOTHERAPY

Verified Company

Scarborough, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you looking to make an impact in the Scarborough community?

Are you ready to take your career to the next level in the healthcare field?

Are you ready to provide the extraordinary customer service experience on and off the phone?

You get the opportunity to work in a fun atmosphere, helping your community achieve healthcare goals and work with a team that feel more like your friends than your co-workers.

We are going to help you develop your skills in negotiation skills and sales. You're going to have access to courses and help you define your career path at our company.

Body Works runs like a welcoming team rather than just a clinic. Our staff likes to eat together at meals and spend time to collaborate on ideas. We value longevity in whom we hire, so we invest a lot in mentorship in our team training. That is why we have clinicians that have been with us for over 15 years.

We continue to grow our business every year and its our team that has made that happen (even in Covid times).

We also like to give back to the community as much as we can with food drives, newcomer support, women's health and so much more.

Being part of our team is being part of our BODY WORKS TEAM.

You will be reporting to the Patient Experience Manager and be part of a team of amazing clinicians. We are looking for a friendly, enthusiastic and VERY detailed oriented Patient Experience Coordinator to join our team.

If you are the type of person that is looking to grow with a company, is reliable, and goals oriented then this might be your dream job.

What you get:

One on one mentorship
Paid training and onboarding
Paid time off
Support to help you achieve your goals
Treatment (in house)
Career courses that help you build your skillset
Company sponsored team dinners and outings

What will be asked of you:

Commit to your onboarding so you can get up to speed much quicker
You want metrics on how you are doing and what areas of the role you need help with
We will train you on how to offer a great patient experience on the phone
You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
Love to help people even if the environment can be fast paced at times

Required Experience/Skills

Universal Software experience is an asset
Experienced in Physiotherapy/Chiropractic clinic set up
Superior communication skills (Verbal and Written in English) and interpersonal relations
Problem

- solving (Ability to make right decisions to unexpected situations)

Fast Learner and Hard working (must be DETAILED oriented)
Operate point of sale transaction terminal for accepting cash, credit and debit payments.
Operate computers to access electronic medical records, schedules and other basic office support software.
Use automated systems to access, enter, and edit patient information.
Product knowledge: Orthotics, compression stockings, bracing.
Must be good with reactivating patients (over the phone).
Organization of the clinic/space.

Preferred but NOT required:

Prior work in retail e.g Zara, The Bay, Aldo, etc
Inbound or outbound phone experience
Prior work in a healthcare setting e.g. medical office
Transportation to float between clinics
Familiarity with physiotherapy, massage, chiro, acupuncture
Familiarity with Blue Cross, Medavie, Telus Portal, Provider Connect, Nexgenrx billing systems
Proficient in use of computers and other office equipment
Learning new software and data entry
Knowledge of general office procedures
Tamil, Cantonese or Mandarin speaking an asset

Shift hours would be:
Mon 9:00 - 3:00, Tuesday 1:00 - 7:00, Wednesday 9:00 - 7:00, Friday 10:30 - 7:00. Picking up extra shifts will be an option Saturday Availablity a MUST

Location:
Brimley & McNicoll, Markham & McNicoll

Job Types:
Part-time, Permanent

Salary:
$16.00-$18.00 per hour

Salary:
$16.00-$18.00 per hour

Schedule:

10 hour shift
8 hour shift
Evening shift
Weekend availability

Supplemental pay types:

Bonus pay
Overtime pay

Ability to commute/relocate:

SCARBOROUGH, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years of receptionist at a Physiotherapy clinic experience do you have?
How many years of customer service experience do you have?
Do you speak any other languages? (list them)
Do you have marketing/sales experience?(elaborate)
Are you in Scarborough?
Do you drive?

Work Location:
One location