Customer Service Coordinator - Mississauga, Canada - Skechers

Skechers

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Company Description

Headquartered in Southern California, Skechers has spent nearly 30 years helping men, women and kids everywhere look and feel good.

Developing comfort technologies is at the foundation of all that we do—delivering stylish, innovative, and quality products at a reasonable price.

From our diverse footwear offering to a growing range of apparel and accessories, Skechers is a complete lifestyle brand.

With international business representing over half of our total sales, we have product available in more than 170 countries and significant opportunities for continued expansion worldwide.

We sell our collections direct to consumers through more than 4,000 Skechers stores around the globe and Skechers e-commerce sites, as well as through a network of third-party partners.

Job Description:

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This is a hybrid position located out of our office in Mississauga, Ontario.
To provide exceptional Customer Service to customers by handling their questions and concerns using strong communication skills and professionalism. This position will also assist the Customer Service Department in multiple areas with a main focus on data entry.

Complete all data entry for Customer Service;
Verify and ensure accuracy of data in the system;
Track all customer orders and shipments in the system;
Assist customers by answering queries, problem solving and providing detailed information;
Run weekly reports to maintain a clean order bank
Create customer skus in the system
Enter booking orders
Review web form orders
Prepare manual credit/invoices with appropriate backup
Check availability of product
Process order cancellations and return authorizations
Complete general filing / Scanning
Other duties as required

Qualifications: