Night Auditor - Mono, Canada - Hockley Valley Resort

Hockley Valley Resort

Verified Company

Mono, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hotel Night Auditor
Reports To

Front Office Manager/ Assistant Front Office Manager
-
What we offer_: _A fun, fast paced environment; Competitive salary, Free Golf, Free Ski, Free bike trail pass, onsite parking; Employee Travel perks with Sunray Group and Resorts of Ontario, Spa discounts, retail store discounts (Golf and Spa), Career development, use of the leisure facilities.

Hotel Night Auditor Summary

Hockley Valley takes pride in being environmentally responsible and consider the impact on the environment in all of our decisions.

We work with local farmers and producers to source locally grown ingredients. Hockley Valley has one of the most breath taking views. Our four-season resort is just 45 minutes away from the GTA and offers something for everyone. Whether you are looking for a round of golf, dining, skiing, snowboarding or relaxation. Hockley Valley has it all.

Hockley Valley is constantly growing and is looking for an experienced Night Auditor.

The Night Auditor is responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues.

The Night Auditor is also responsible for Front Desk duties such as to process check-ins, check out, make reservations, answer incoming calls and answer any questions or requests made by guests.

Job Duties:
Hotel Night Auditor

Analyzes nightly documentation from each department and their accuracy
Pulls and prints reports for night audit and management
Ensures current day is closed and operating day is turned over correctly
Programs all wake up calls in the system
Verifies front desk float upon arrival and departure of the shift
Ensures day's activities for the Movie system is summarized and turned over
Completes monthly inventory report for gift shop items
Assists in front office duties which may include but are not exclusive to answering the telephones, checking in/out guests and responding to guest inquiries
Responsible for reporting ski conditions (from The Ontario Snow resorts Association)
Reviews special service request for arrivals
Clean sand tidy front desk area
Assists the security/night manager in resolving any security issues as and when required

Requirements:

High School Diploma, G.E.D. or equivalent

- (1) year of experience in customer service or previous hotel experience would be an asset

Second language, an asset
Overnight experience is an asset
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Excellent interpersonal, organizational and communication skill
Able to respond quickly in a dynamic and changing environment
Able to effectively communicate both verbally and in writing
Able to multitask
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Schedule: