Inside Sales Associate - Guelph, Canada - Royal Distributing

Royal Distributing
Royal Distributing
Verified Company
Guelph, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
About Us


Royal Distributing has been the Canadian leader in the powersports industry for over 30 years, providing our customers with quality brand-named products to keep them riding.

Whether it be a snowmobile, ATV, UTV, motorcycle, motocross, bicycles or marine and watersports, our customers always come first.

The Opportunity


Responsibilities:


  • Answer inbound customer calls and create a positive experience for customers
  • Use product knowledge to sell product to customers over the phone
  • Handle customer inquiries related to products, pricing, new and existing orders, shipping, company policy, etc.
  • Process customer orders and update customer records
  • Advise on fitment and recommend products based on customer requirements
  • Investigate and resolve customer order issues
  • Track packages and followup with customers on the status of their orders
  • Address customer concerns creatively and share feedback with other teammates
  • Other duties as assigned

Qualifications:


  • Knowledge of one or more powersports industries is required
  • Desire to provide the best possible experience for our customers
  • Bilingual in English and French is considered an asset
  • Expert communication and listening skills
  • Organized and with a strong ability to problem solve
  • Intermediate computer skills are required
Additional Information

  • This position requires handling of high call volumes and spend the majority of the day on the phone with customers
  • Thescheduled days of work will be between Monday-Friday, fulltime hours
  • This role can be onsite in our Guelph Distribution Center or be Remote
  • Scheduled days and hours of work may fluctuate during the spring and summer months
  • Steel toe, green patch work boots are required
  • This role may require occasional travel to other locations, trade shows etc.


We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted.

Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act.

Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process.

Accommodations will be provided upon request.

Company

Royal Distributing

Location

Guelph - Distribution Center

Opening Date

Apr 24, 2024
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