Service Desk Associates - Quebec City, Canada - The Home Depot Canada

The Home Depot Canada

Verified Company

Quebec City, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.

Why Join the
Home Depot Family?

Health and Dental Benefits (parttime and fulltime associate)
Reimbursement of tuition fees
Profit Sharing Bonuses
10% shift premium (Overnight roles)
Discounted Stock Purchase Plan
On the Job Paid Training and Career Development
Career Growth Opportunities
Retirement Savings Plan & Paid Vacation Time

Experience/Knowledge Required:

French knowledge required: 4/5 (comfortable communicating, understanding customer needs and security measures)
Ability to work a flexible schedule including evenings and weekends
Minimum 1 year customers services experience
Excellent communication skills with ability to work effectively with people at all levels
Strong analytical and problemsolving skills
Selfstarter, efficient, organized, and able to produce high quality work under pressure and in a timely fashion
Must be detail oriented and have good followup skills.

Position Responsibilities

Ensure customers receive products and services requested in a timely and accurate manner
Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and thirdparty agents
Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.