Materials and Hardware Clerk - Laval, Canada - Patrick Morin Inc
Description
Job Summary
The job holder must be able to greet and serve customers in the store in a dynamic and courteous manner.
Main Responsibilities
Respond Effectively to Customer Needs.
- Provide personalized customer service from welcoming customers through to the final sale by listening, evaluating and recommending products to customers that suit their needs;
- Be on the lookout for sales opportunities;
- Offer complementary products;
- Make special orders when a product is not in stock and follow up on customer complaints;
- Track customer orders and quotes with the system;
- Promote the PM card to all applicable transactions.
- Get missing products in the warehouse or at the reception;
- Ensure stock management (rotation, inventory, hole report) and product availability;
- Ensure that the displays are adequate (flyers, promotions, current products).
- Showcase the merchandise by creating product montages in strategic locations;
- Carry out price changes according to PM procedures and displays of information and/or technical data sheets relating to the products;
- Perform the correct placement of products at least twice a day;
- Ensure the cleanliness of the workplaces.
Required Skills and Qualifications Profile
Training/Experience/Certification
- Have a high school diploma;
- Have 3 to 6 months of retail experience (asset).
Knowledge
- Have a good command of the French language, both oral and written, English (asset);
- Have the skills to use a computer system;
- Have knowledge in the field of renovation (asset).
Required Skills and Aptitudes
- Have good dexterity in handling products;
- Have a good physical capacity;
- Have a good ability to make calculations to estimate the necessary quantity of products;
- Be professional and a good communicator;
- Have good listening skills, good interpersonal skills and a good team spirit.
Working Conditions
- Variable work schedule;
- Standing work with frequent movements;
- Loads up to 75 pounds to lift.
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