Principal Site Reliability Administrator - Mississauga, Canada - Open Text Corporation

Open Text Corporation

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Principal Site Reliability Administrator:

Req id: Mississauga, ON, CA
OPENTEXT
THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

Open Text Cloud Services is seeking a Cloud Support Administrator. This position is an intermediate-level position.

The Cloud Services team Provides IT Governance for Public Cloud environments, manages Opentext Commercial environments, and manages the Commercial and Lab AD/IAM services.

Must possess strong analysis & troubleshooting skills, excellent communication skills are required, both written and verbal. Experience in a rapid pace environment with a willingness to undertake new challenges.

You are great at:

Providing highquality technical support, effectively analyzing issues, providing issue resolution, and customer notification.
Actively participates in selfimprovement, process, and technology training programs.
Continually strives to expand comprehension of troubleshooting methodologies
Work crossfunctionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers/internal teams
Submit and provide new content to the knowledge base.
Work ontime resolution and quality compliance of escalated tickets or incidents as per the agreed SLA.
Participate in documentation and product review
May provide technical leadership and training for new and existing products within the technical area
Perform other/additional duties and projects that may be periodically assigned.
Have financial and costbenefit knowledge.

What it takes:

Providing insightful analyses on the efficiency, quality, and economics of Cloud Operations based on empirical data
Developing standards and highlevel architecture designs
Recommending and acting to direct the analysis of and solution to problems
Providing visibility to impediments/risks and helping eliminate them
Design and build enterprise technology solutions to meet the needs of a dynamic business.
Push the team to continuously improve and expand our tooling and services with an eye towards selfservice, reliability, and efficiencies at scale.
Build, maintain, and improve automation that manages our infrastructure as code.
Exemplify our core values of putting members first, operating with a bias for action, empowering teams of smart creatives, and embracing a "together we go far" mentality and Strong ability to multitask and prioritize work effectively.

Work with AWS internal end users to address billing issues and gather valuable feedback- Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and pricing calculations

Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
Support recurring and ad hoc reporting for various internal/external stakeholders
5+ years of experience with managing operational cloud and related projects Solid experience managing, monitoring, and supporting hightraffic environments.
Experience collaborating with Web/Software Development /Engineering and Architecture teams.
Experience working with diverse teams on project management capacity to improve operationalization
Experience capacity planning and autoscaling infrastructure.
3+ years of experience with Amazon Web Services GCP or Microsoft Azure
Some Experience with Kubernetes (EKS, GKE).
Some programming in a language like Bash, and PowerShell.
Some deploying and supporting Linux and Windows servers.
Some designing and operating platforms to support offtheshelf software.
Some troubleshooting IAM access issues, with monitoring and reporting.