Resident Support Worker - Calgary, Canada - The Salvation Army Community Services (Calgary)

The Salvation Army Community Services (Calgary)

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary

This position provides basic needs and guidance to those that find themselves homeless by providing a positive, respectful and safe environment.

Staff will support each person by encouraging healthy life skills and choices, so each person can experience success in moving back into the community and out of the shelter systems.

Hours/Schedule
This position is Regular Part Time 32 hours biweekly.

Saturday and Sunday from 7:00 am to 3:30 pm.

Key Responsibilities:

Handles the admission, orientation, and evaluation of residents as perpolicies, procedures, and guidelines.
Ensures ongoing enforcement of policies and guidelines, including providing guidance to residents.
Conducts respectful resident intake interviews ensuring all information is obtained, recorded, expectationsare clearly communicated to residents, and basic goal setting is done.
Monitors all incoming traffic ensuring including verifying resident identification and following safety protocols.
Liaises with Spiritual and Religious Care team members, internal referralsources and other external agencies as needed (e.g., welfare, police, parole, urgent situations, DOAP Team, PACT Team and nonemergency)
Stores and records information on resident medication, tools and gear, as per policies and procedures.
Performs light housekeeping duties and foster a clean workplace culture.
Provides linen and assistance to each resident, as needed.
Receivesall resident concerns in a professional manner, directs residents to avenues of resolution and ensure required documentation is completed.
Ensures that calls and messages for residents are dealt with as per policy and privacy legislation.
Works with program team members to ensure best practices and efficient service delivery.
Provides mediation in resident conflict to prevent and/or resolve altercations.
Monitors late passes and address noncompliance.
Ensures all policies and procedures are upheld and, if required, seek additional support internally or externally from Calgary Police Services or Emergency Medical Services.
Provides and reprograms resident identification cards as per program guidelines.
Reviews policies, procedures, and program guideline; providessuggestions for changes, as needed.
Reviews information and resident forms to ensure correct information and relevance.
May carry out inspection/safety and wellness checks of property and grounds in accordance with policies and procedures.
May provide support for other program positions.

Required Education, Experience and Competencies

Completed High school diploma, plus specialized courses of up to six (6) months
Police Information Check (PIC) with Vulnerable SectorSearch
Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider
Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers
More than three months but less than one year of prior related experience, including experience
Strong customer service skills.
Attentive listening and observation of body language and able to monitor and read the environment.
Able to stay calm in stressful situations.
Computer skills including MS Outlook, Word and ability to use keyboard; familiarity with databases.
Demonstrated trauma informed care, nonviolent crisis intervention and deescalation skills.
Able to pack and life resident belongings.
Able to stand for long periods of time and do walk abouts within and outside of the building; able to walk up and down stairs.
Able to continuously monitor the environment,monitoring security cameras and attentiveness when interacting with clients and recording information. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility with frontline work in a social service setting.

WORKING CONDITIONS:

Works in a men's residential housing facility
May have to deal with aggressive people. Potential for verbal, and less likely physical, attacks.
Hours may vary; work schedule affecting lifestyle
Exposure to infectious diseases may be there
Background check consent.
A satisfactory Police Information Check (PIC) with Vulnerable Sector search
Proof of successful completion of our online Armatus Abuse Training, and required Health and Safety training.

The competition will reamin open until the position has been filled.

We thank all applicants and those selected for an interview will be contacted._

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Our values underpin all that we do:

Hope:
We give hope through the power of the gospel of Jesus Christ.

Service:
We reach out to support others without discrimination.

Dignity:
We respect and value each other, recognizing everyone's worth.
**Stewardship