Coordinator, Ticket Operations, Administration - Toronto, Canada - MLSE

MLSE
MLSE
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Company Description


At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential.

We are Canada's preeminent leader in delivering top quality sport and entertainment experiences and one of North America's leading providers of exceptional fan experiences.

We are the parent company of the National Hockey League's Toronto Maple Leafs, the National Basketball Association's Toronto Raptors, Major League Soccer's Toronto FC, the Canadian Football League's Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.


MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre.

We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club).

Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.


We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other.

Come be a part of the team.


Job Description:


We are looking for a highly motivated and high-energy part time coordinator to join our Ticket Operations, Administration and Reporting team.

As a valuable member of the team, you will have an important role supporting Ticket Sales, Suites, and Membership as well as Live, Finance, Legal and Global Partnerships teams at MLSE.

Operationally, the role is to ensure events for all our brands are built, managed, and reported accurately, single and season tickets are processed and distributed, and ticket inventory is managed according to controls; all while maintaining the privacy of account information for our fans.


You will play an important role supporting TOAR, Ticket Sales & Membership and Finance teams by providing exemplary customer service to members of our Ticket Sales & Membership teams by answering questions pertaining to customer account information, pricing controls and ticket management.


Responsibilities:


  • Saving game reports each day for all brands.
  • Assist with processing comp forms, payments (vouchers, EFT, Wires, Cheques) and refunds.
  • Support game day operations through the management of inventory, the processing of ticket requests and tracking unpaid tickets
  • Work with our business partners on all platforms integrating with Archtics to ensure accurate flow of data (Salesforce, Power BI etc.)
  • Saving PSL (personal seat license) documents in Papervision after PSL is complete.
  • Review customer data within Archtics and assist with yearly data cleanses
  • Supporting brand leader execute membership renewal campaigns including pricing builds and invoicing
  • Participate in special projects and perform other related duties as requested

Qualifications:


  • University degree in a relevant or tangential field
  • Attention to detail is critical.
  • Ability to grasp new technology and problem solve when necessary.
  • Available to work evenings, weekends and holidays as the need arises.
  • Ticketmaster and/or ARCHTICS knowledge is an asset but not essential
  • Confident user of Microsoft 360
  • Word, Excel, Outlook, PowerPoint
  • A 'One-Team' approach toward departmental and companywide goals
  • Proven to perform well under pressure, balance multiple priorities simultaneously
  • A selfstarter with a mature, professional demeanor and presence
  • Alert and receptive to shifting demands within a fastpaced, changing environment
  • A positive, winning approach, incorporating integrity, confidentiality, and discretion
Additional Information

  • We thank all applicants for their interest, however, only those selected for an interview will be contacted._
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