ERP Support Specialist - London, Canada - EMCO Corporation

EMCO Corporation

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry.

We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve.

Our talented and passionate team members are the key to our success.

We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other's growth and development.

As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences.

We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description:

As a member of the IT Operations Team and reporting to the ERP Support Team Lead, you will be responsible for providing first line support on Emco's ERP platform to Emco teammates at one of our 280 Profit Centres across Canada and our National Support Centre in London, ON.

The Tier I ERP Support Specialist will ensure Emco teammates are receiving the highest quality of ERP support in adherence with established service level objectives.

This includes functional and technical support on Emco's ERP platform, remote troubleshooting and isolation issues and inquiries reported by teammates and resolution of these issues and inquiries.

The Emco ERP Support team provides 5 x 12 support and therefore all members of the team must be willing and able to work shifts.

This position is open to applicants across Canada as it is currently a remote-only position.

Qualifications:

Education and Experience

Diploma or degree in an Information Technology, Systems or Business, related discipline
Experience and comfort working with business software systems an asset
Experience working within and managing issues and incidents within an ITSM platform
Previous customer service desk experience an asset

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Experience with the Infor M3 ERP platform an asset

Other Skills
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Bilingual (French and English) is an asset:

Previous ERP experience is an asset:
Exceptional customer service orientation
Sound verbal and written communication skills
Good listening skills
Ability to adapt to quickly to changing priorities in a fastpaced environment
High degree of accuracy and attention to detail
Eager to fully understand end user's issues, find solutions promptly
Building and maintaining positive relationships
Solutionoriented focusing on driving end user issues to timely and satisfactory resolution
Proactively looking for improvements with a focus on enduser experience
Supporting established incident management procedures through the incident lifecycle
Organized with the ability prioritize and multitask
Ability to absorb and retain information quickly
Highly selfmotivated, selfdirected and keen attention to detail
Proven analytical, troubleshooting, and problemsolving abilities
Experience working in a teamoriented, collaborative environment
Experience utilizing enterprise ITSM / ticketing tool
Proficiency with MS Office based software