Travel Counsellor - Mississauga, Canada - Airway Interline Services Inc.

Airway Interline Services Inc.

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Conduct consultations with clients to understand their travel preferences, budget, and special requirements.
Research, recommend, plan and coordinate travel arrangements for clients, including flights, accommodations, transportation and activities based on client preferences, budget and current travel trends.
Create personalized travel itineraries that align with client's unique needs and desires.
Process payments, deposits, and refunds in accordance with company policies and industry standards.
Maintain accurate records of client information, itineraries, and financial transactions
Handle all aspects of travel bookings, including flights, hotels, car rentals, cruises, tours, and other travelrelated services.
Ensure the accuracy of reservations, promptly confirm bookings, and maintain clear communication with clients throughout the booking process.
Manage changes to bookings, cancellations, and rebooking as needed.
Provide excellent customer service by promptly responding to client inquiries and resolving any issues that may arise during travel
Stay uptodate with industry trends and changes in travel regulations to ensure compliance with all relevant policies and procedures.

Requirements:

Experience: 3 years
Tico certification
Tico management certification an asset
Previous experience using Amadeus
Education: Secondary (high) school graduation. Certificate or College, CEGEP or other nonuniversity certificate or diploma in Travel / Hospitality preferred.
Strong knowledge of travel booking systems and online travel platforms.
Knowledge of various travel destinations, hotels, airlines, and attractions
Previous experience in the hospitality or travel industry
Strong sales skills with the ability to upsell and crosssell travel services
Excellent customer service skills with a friendly and professional demeanor
Proficient in using computer software programs such as Microsoft Office Suite.
Driver's License an asset

Personal suitability:

Client focus
Efficient interpersonal skills
Excellent oral and written communication skills
Flexibility
Organized
Team player
Detailoriented
Ability to multitask

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

Job Types:
Part-time, Permanent

Flexible Language Requirement: