Learning and Development Specialist - Winnipeg, Canada - Extendicare

Extendicare

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Business Office vacancy that requires short term, interim support.
Training for new Business Office staff.
Identified area of risk/improvement from the business, head office departments etc. that requires an onsite visit for ongoing support and crosstraining for systems/processes of business office

Responsibilities:

Business Office Training:

Training topics would include Accounts Payable, Accounts Receivables, Collections, HR activities, Resident Trust Accounting, Scheduling, Time Tracking and Open Shift Management; establishes and monitors work-flow and makes changes as necessary to improve quality of service.
Participate in identifying areas of risk/improvement for the purposes of ensuring training and/or additional support is provided.
Identify areas that require process improvements and provide guidance/recommendations/best practice solutions.
Provide ongoing feedback to senior leaders on training progress, areas of risk/improvement, report on key performance indicators etc.
Partner with all head office departments to resolve inquiries.
Provide superior customer service to all internal and external customers.
Review current processes and provide guidance on streamlining training and business office operations.

Business Office Support:
When acting in a support capacity during vacancies, responsibilities will include:

Administer and maintain financial records including banking, petty cash, resident trust, government funding programs, etc.
Handle payments from families and all queries concerning billings from residents and /or families; manage resident intake, setup, on-going billing, collections, and discharges.
Process and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships.
Maintain and update resident and employee census records; ensures confidentiality of all financial, personnel and resident data; Create and communicate job postings for home/facility positions.
Oversee the Benefits Administration, HR activities, Time & Attendance and Open Shift Management; establishes and monitors workflow and makes changes as necessary to improve quality of service.
Provide ongoing feedback to senior leaders on support progress, areas of risk/improvement, report on key performance indicators etc.

Requirements:

Working knowledge of Workday.
Experience in coaching and improving business processes
Design and development experience of creative training solutions; including, but not limited to interactive ILT, vILT, elearning, and blended learning would be an asset.
Exceptional verbal and written communication skills to articulate complex concepts for a diverse audience, writing coherent procedural documentation with the ability to format documents in a standardized, clean, and professional manner.
Must be able to learn a large volume of complicated material in a short time, capable of multitasking, with the capacity to "selfteach" when necessary.
Must have 'G" license and your own personal, reliable car for occasional travel.
Must be willing to travel over a weekend, if required.
Must be willing to travel up to two consecutive weeks at a given time

Time Type:
Full time

When you choose to build your career with Extendicare, you're joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.
If you have a passion for caring, turn it into a rewarding career with Extendicare

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.