Customer Service Representative - Laval, Canada - Laura Canada

Laura Canada

Verified Company

Laval, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description Join our team to achieve your full career potential We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.**
How will you support the team?

Answer customers' enquiries relating to instore customer issues, product availability, online shopping assistance, shipping issues and tracking, promotions, returns, etc.
Respond to customers in accordance with internal policies and procedures while respecting established service level agreements (SLAs).
Document all inbound technical and serviceoriented support calls in a case log system.
Investigate customer complaints to assist in determining service failure.
Resolve effectively and professionally any concerns or issues.
Escalate technical and service oriented issues using established procedures.

Qualifications The people who thrive with us have/are**:

1 year of relevant experience.
Fulltime availability for 4 week training period.
Bilingualism in French and English is mandatory (written and spoken) as the role supports customers in Quebec and across Canada.
Capable of multitasking and learning quickly.
Empathetic and understanding of the client's needs.
Excellent problemsolving and organizational skills.
Team players.
Strong computer skills.

Don't miss this opportunity to join an exceptional team
**Additional Information