Case Manager - Toronto, Canada - LOFT Community Services

LOFT Community Services

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

DATE:
March 13th, 2024

COMPENSATION:
$54,853 - $65,578 Annually Prorated

CONTRACT DURATION:6 Months (potential of extension)

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.

Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario's largest mental health service providers of its kind.

LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a **Case Manager.

Job Summary

The Case Manager serves individuals with serious and persistent mental illness, health and addictions issues who are homeless or recently housed.

The position provides hands-on case management services to assist individuals to make the changes in their lives that they desire in order to increase their quality of life.

The position works within a Recovery and Housing First philosophy, to assess needs, develop a housing and service plan, secure desired housing, teach life skills, access community resources and supports, link to appropriate services and develop a crisis prevention/intervention plan.

The position provides access to a range of team members including a psychiatrist who will work cooperatively to assess, plan, treat and support clients.

MATCH is a specialized team of providers from LOFT and Inner-City Health Associates (ICHA), that delivers services to the most vulnerable individuals to assist in accessing and maintaining housing and connecting to health and other supports in the community. The MATCH team consists of 11 case managers, 2 registered nurses (shared), 1 peer support workers and 2 part time psychiatrists (ICHA). MATCH provides clinical hands-on support to those with complex healthcare needs through case management and peer support services with access to psychiatric and medical assessment, consultation, access to treatment, service planning and advocacy. MATCH works with individuals who have previously and/ or are currently experiencing homelessness, whose health and needs are stabilized while working with the CATCH and M-DOT teams. MATCH provides long term multi-disciplinary wrap around and case management and health services in their (often new) communities. The aim of MATCH is to improve transitions of care for individuals and works with them to identify and meet their goals toward recovery, while gaining stability and building community.

What You Will Do

Engages effectively with individuals experiencing serious mental health issues and/or addictions, cognitive difficulties, brain injury or primary health care issues
Works in partnership with the CATCH and M-DOT programs which provide the majority of referrals to the New Integrated Team
Provides regular contact in the community with all assigned clients at a frequency determined through negotiation with each client
Engages clients to assess their desires, needs and strengths
Develops, implements and monitors housing and service plans in partnership with clients
Supports housing placement through the development of life skills (i.e. shopping, budgeting, household management, use of public transit etc.,) and/or resources
Develops, implements and monitors crisis prevention/intervention plans in partnership with clients
Assists clients to identify and manage symptoms and develop effective coping skills
Assists clients with accessing and connecting to appropriate community resources, services and supports
Assists client in developing work related goals and plans
Provides supportive counseling and advocacy
Establishes and maintains positive working relationships with other service providers, professionals and partnering agencies
Maintains client records accurately and within expected time frames, in accordance with agency policies and procedures
Maintains the privacy and confidentiality of all client information according to agency policy
Other duties as assigned by the Program Manager or Executive Director

What You Bring
Must Haves

A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health sector
Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of recovery
Excellent interpersonal skills, sound knowledge of supportive counselling skills and the ability to form relationships with marginalized individuals
Knowledge of community resources for housing, including supportive housing and shelters
Knowledge of concurrent disorders and experience with the continuum of addiction services
Sound judgment and good problemsolving skills
Knowledge of community resources for mental health and substance use
Ability to work closely with teammates and medical profess