Bilingual Customer Service Representative - Milton, Canada - M-D Building Products Inc.

M-D Building Products Inc.
M-D Building Products Inc.
Verified Company
Milton, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Retail Customer Service Representative - Bilingual - English/French
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Job Summary_


The professional bilingual Customer Service Representative (CSR) will service the M-D Canada Retail customers which include big box and regional home center hardware stores.

The CSR is responsible for but not limited to maintaining a positive work environment, customer/sales support, and adhering to M-D Canada "Customer Delight" motto.

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Position Responsibilities_

  • Provide product knowledge, inventory levels, and pricing
  • Guide and process customer purchase orders
  • Respond to shipping inquiries and answer order status questions
  • Support sales representatives and customers with general inquiries (English and French)
  • Promptly replying to internal and external customer inquiries with best possible resolution (English and French)
  • Help customers/consumers navigate through product support websites
  • Handling inbound and outbound calls (English and French)
  • Review and report daily sales profit margins
  • Monthly Vendor Compliance and scorecards investigations
  • Process Return of Materials
  • Adhere to company policies and existing controls
  • Comfortable with communicating constructive feedback to department manager
  • Other duties as assigned

Pay:
$45,000.00-$55,000.00 per year


Benefits:


  • Dental care
  • Employee assistance program
  • Life insurance
  • Paid time off
  • Vision care
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Milton, ON L9T 2X7: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you Bilingual English/French?

Experience:


  • Customer service: 1 year (preferred)
  • ERP systems: 1 year (preferred)
  • Account management: 1 year (preferred)

Work Location:
Hybrid remote in Milton, ON L9T 2X7
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