Reception/administrative Assistant - Montréal, Canada - equipe&co

equipe&co

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our client is an established Company located in Vieux Montreal and is seeking a highly motivated, versatile, professional, and organized
Bilingual Receptionist to join their team for a
Hotel in Griffintown.

Our client is currently seeking a skilled and friendly Hotel Receptionist to join the team.

As a Hotel Receptionist, you will be our guests' first point of contact, providing them with exceptional customer service and ensuring their stay starts off on the right foot.

Responsibilities:

Warmly welcome guests and create a positive first impression upon arrival
Manage guest checkins and checkouts, ensuring accuracy and efficiency
Greet and welcome guests in a warm and professional manner
Answer phone calls, respond to inquiries, and provide information about the hotel's services
Assist guests with requests and provide recommendations for local attractions and dining
Handle guest feedback and concerns with tact and promptness
Maintain an impeccably organized and inviting reception area
Collaborate with other hotel departments to ensure smooth guest experiences

Qualifications:

Proven track record in delivering exceptional customer service and building positive public relations
Previous experience in a customerfacing role, ideally within the hospitality or hotel industry
Outstanding interpersonal and communication skills to interact effectively with diverse guests
Strong multitasking abilities and meticulous attention to detail
Strong communication skills (French and English) and a friendly demeanor
Excellent organizational and multitasking abilities
Proficiency in using reservation and front desk software
Availability to work weekends and afternoon shifts