Warehouse Associate/admin Support - Edmonton, Canada - Apple Express Courier Ltd.

Apple Express Courier Ltd.

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description Summary:
Warehouse Associate/Admin Support
This position is responsible for all day-to-day warehouse/ inventory activities in Edmonton facility.

This role will include the physical and administrative management of inventory parts, service delivery and any additional supply chain tasks for customers in a multi client warehouse.

Position Responsibilities:

Manage day to day operations of Inventory Control Units
Conduct the order picking, processing, and shipping of customer orders
Conduct the inbound processes of new parts in accordance with our customer's guidelines and following all prescribed procedures
Coordinate the PI's (Parts Inventory) and cycle counts at the facility
Monitor inventory process at the facility to insure timely updating and accuracy.
Ensure the optimal utilization of space through warehouse consolidation. Rotate product as appropriate
Ensure adherence to procedural and policy requirements.
Inform Branch Supervisor of daily activity and/or any issues/concerns
Ensure exceptional customer service is achieved by exceeding service targets and key performance indicators
Control and implement the start up of any new dedicated business/accounts.
Act as a support group work closely with Transportation and Infrastructure Unit leaders to insure complete customer satisfaction.
Maintain a clean, neat, and orderly work area
Assist in maintaining the security of the Warehouse and Health and Safety requirements at the branch
Conduct operation in a manner which promotes safety.
Conduct operation in accordance with the Ministry of Labour guidelines.
Complete all necessary records and reports in a timely and accurate fashion.
Answer all incoming phone inquiries from local ICs as well as customers
Timely update all order notes into the system. i.e. AEX Web, etc.
Communicate any order delays to customers/Client Care
Ensure compliance with all Standard Operating Procedures (internals and client specifics)
Trace and track requests
Follow Apple Express Proof of Delivery (POD) process
Perform other duties as required or assigned by team lead or management.

Job Key Competencies/ Skills:

Strong customer service focus
A positive attitude to dealing with Apple Express team and IC's;
Excellent organizational, negotiation, planning and time management skills;
Analytical and problemsolving skills on the spot; be a self starter,
Proficient in English, oral and written;
Active listener with excellent communication skills;
Available to work after hours and weekends as required;

Qualifications and experience:

2 plus years of dispatch and warehouse support experience in warehousing or transportation industry is preferred
Must be able to work at heights using portable ladders and lift up to 40 lbs consistently
Must be able to operate material handling equipment in a safe and reliable manner
Excellent customer service skills
Proactive approach to solving problems
Team player with ability to work with crossfunctional teams and all levels of management
Accustomed to working in a fastpaced, dynamic environment
Ability to work under time pressures as well as managing others and prioritizing work
Polished communication skills as well as detail oriented
Must possess integrity, intelligence and energy
Self motivated with excellent work ethic, responsible, punctual and selfmanaged

English is the principal language for this position.

This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee.

The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Schedule: