Client Engagement Associate - Mississauga, Canada - ICICI Bank Ltd

ICICI Bank Ltd
ICICI Bank Ltd
Verified Company
Mississauga, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
_Area of Responsibility_


  • Responsible for branch service and ensuring the branch is open in a timely manner.
  • Organize customer sitting area (lobby management), display boards, product and regulatory fliers for easy access to customers.
  • Filing and maintenance of records and documentation as per Record Maintenance Policy of the Bank.
  • Responsible for ABM maintenance and reconciliation on a daily basis.
  • Ensure accounts are opened as per Bank's product and guidelines while ensuring adherence to KYC, AML/ATF policies.
  • Responsible for branch complaints handling as per the Bank's policies.
  • Maintaining the service request quality score and to ensure all service requests are resolved within timelines.
  • Jointly plan and execute customer satisfaction campaigns in the branch.
  • Supervision, maintenance and upkeep of iLounge premises on daily basis
  • Reconcile end of day cash balances, investigate, reconcile and report cash shortages and excesses as per Bank's processes
  • Act as joint custodian of cash and all security items.
  • Responsible for all security items consumed during the day and managing inventory
  • Compile MIS and dashboards related to banking transactions and business growth
  • Managing audits of the iLounge Centre
  • Ensure all Bank policies, corporate security guidelines, regulatory guidelines, industry service standards and codes of conduct are adhered to.
  • Plan and ensure staff training, education, knowledge enhancement
  • Specific projects as a member of the project team
  • New activities identified due to change in processes and products
  • Handle customers to provide excellent service levels
  • Own and manage lead generation targets from service team and contribute to financial objectives of the Bank by cross selling over the counter. Participate in all sales events and sales contests
  • Other activities in order to facilitate smooth operation of the iLounge Centre as assigned from time to time.
  • Responsible for all operational activities related to NRI Referral Services

Benefits:


  • Dental care
  • Extended health care
  • RRSP match

Schedule:

  • Day shift

Ability to commute/relocate:

  • Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Education:


  • Bachelor's Degree (required)

Work Location:
In person
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