Customer Service - Vancouver, Canada - LCI Education

LCI Education

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 3,000 employees who support more than 17,000 students worldwide each year.

From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands.

Thanks to our reputation and continuous industry involvement, our experienced and dynamic teachers are passionate about providing world class instruction - both theoretical and practical - to our students.

Customer Service Representative - Finance

LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 2,000 employees who support more than 12,000 students worldwide each year.

LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands.

Position Summary:

Reporting to the Director of Finance, the incumbent assists in all phases of Finance to achieve the common goal of accurate student account processing by maintain accurate recordkeeping and the lowest Accounts Receivable possible in compliance with the accepted accounting policies and practices of LaSalle College Vancouver.

Key Job Responsibilities:

Provide coverage at the Finance window and assist students with questions related to their account and with making payments
Prepare daily bank deposits
Check and balance payment plans with student account transaction histories for pending graduates, reentry and inschool student refund processing
Approve students for financial clearance for registration, class starts and graduation
Make recommendations for those students who do not qualify for financial clearance
Post student adjustments when receiving cheques from the collection agency and as required
Process admission cancel/adjustment forms and student NSF cheques in a timely manner
Calculate drop tuition and fee credit in accordance with LaSalle College Vancouver's policies, executing the adjustment to the student's account and the resulting refund, if any, while ensuring compliance with the refund distribution policy
Maintain weekly analysis of Accounts Receivables based on the most recent monthtomonth source Accounts Receivables analysis
Assist in the quarterly account billing conversion to assure accurate status and classification
Perform other related duties, as assigned

Key Relationships:

President, LaSalle College Vancouver
Director of Finance
Finance team
Employees and students of LaSalle College Vancouver

Job Requirements:

Knowledge:

Diploma in Financial Management or Accounting or a related field
2 to 3 years' relevant experience supplemented by front line customer service experience
Experience in Higher Education would be an asset

Skills:

Strong Excel skills as well as exposure to more concentrated financial software programs
Superior organizational, problem solving and prioritization skills
Excellent oral and written communication and presentation skills
Strong interpersonal skills with a range of populations
Effective team and partnering skills
Mathematical skills to a sufficient level to support student account reconciliations and refunds, preparation of daily bank deposits and working with numbers

Abilities and Attributes:

Present information
Understand the importance of confidentiality and demonstrate that proven ability in everything he/she does
Flex his/her personality when interacting with a wide variety of internal and external stakeholders
Team player with a positive attitude and a strong work ethic
High level of professionalism, diplomacy and tact
Listen effectively and respond appropriately
Work independently, and effectively, under pressure and with mínimal supervision
Adapt to changing assignments and juggle multiple, and sometimes competing, priorities
Deal with ambiguity and successfully meet deadlines

All employees at LaSalle College Vancouver are defined by key attributes which we value

These key attributes are:
action oriented, innovative/creative, resourceful, respects peoples' individuality and differences, engaging/effective communicator, committed to sharing knowledge and best practic