Meeting and Event Planner - Banff, Canada - Canadian Rocky Mountain Resorts

Canadian Rocky Mountain Resorts

Verified Company

Banff, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

PRIMARY FUNCTION

To promote the Lodge as a meeting destination and to ensure a high level of guest satisfaction is maintained for all conferences, weddings and tours.

REPORTS TO

HOURS

DUTIES & RESPONSIBILITIES

Perform site inspections as required
Complete agendas and/or function sheets for all upcoming conferences, weddings and tours.
Verbally brief all departments' heads in regards to upcoming functions to ensure information is understood and no details are missed.
Distribute weekly schedule of upcoming functions
Respond to all inquiries within 24 hours of receiving request
Pass along positive and negative feedback from groups/weddings etc. to the appropriate department heads and managers.
Check meeting and guest rooms prior to group's arrival and liaising about F&B
Greet meeting groups on arrival and introduce contact person to key personnel at the hotel.
Works closely with the Sales Office for Corporate and Tour Groups
To assist on the Front Desk when needed
Be highly visible to conference delegates to answer questions or handle changes.
Ensure that all standards for food and beverage are met. The Conference Coordinator should be on site during important and large events.
Complete billing for conference groups within 3 days of departure.
Have conference and wedding packages ready at the Lodge at all times.
To complete monthly sales reports for Lodge Manager
Update yearly estimated revenue budget and send to Lodge Manager monthly
Prepare quotes and design packages for inquires received at the Lodge.
Inputting room lists, ensuring charge routing is set up by the desk or Conference's, dealing with guest issues upon arrival or during the planning process.
Making decisions with respect to problem solving when required.
Maintain close communication lines with all prospective clients.
Research and contact potential clients.
Assist with set up's and tear downs of weddings and conference's when needed.
Assist with Food and Beverage when extra help is needed.
May be required to assist the Sales team with call backs re: inquiries
Hours can vary based on business levels, i.e. working weekends and some days may be longer than others based on the nature of the business.

EXPERIENCE

Diploma/Degree in Hotel/Resort or Wedding planning an asset.
Knowledge of food and beverage operations
Previous sales experience is an asset
Opera PMS system knowledge an asset
Excellent interpersonal skills (verbal and written English communication skills)
Excellent verbal and written English communication skills required
Word, Excel and Outlook experience required
Previous hotel experience
Excellent interpersonal skills
Strong organizational skills.
Driver's license is an asset
Must have the ability to handle any guest issues with guidance from the Hotel Manager and HR. if required.
Provincial alcohol serving certification required
Must have a flexible schedule to be able to work evenings when needed.
Physical demands, sitting, standing, bending, lifting (up to 30 lbs)