Stock Lead - Toronto, Canada - OAK+FORT
Description
Since our inception in 2010, OAK+FORT has curated collections that reflect our design philosophies. OAK + FORT is a belief that fashion should be uncomplicated and thoughtfully designed. We are not distracted or fettered by trends and will continue to provide attainable luxury to like-minded individuals.STORE FUNCTIONALITY
- Participate in execution of floor management as needed
- Utilize stock management knowledge to communicate product sales trends
- Review inventory and item level accuracy and shortage issues
- Support auditing and validating correct procedures for inventory receiving and processes through ensuring all are completed with urgency and accuracy:
- Execute receiving in adherence to the company's Delivery Receiving Guide
- Full inventory counts (FIC) procedures as required
- Tracking UPH
- Correctly scanning product into all inventory programs
- Partner with senior Retail Managers to create, review, and optimize retail stores schedules to achieve company goals
- Oversee and participate in stock room setup and organization
- Ensure the right quantity of stock is in the right place at the right time
- Maintain proper presentation of merchandise in accordance to corporate directives
- Efficiently and accurately support with shipping and receiving of merchandise
- Perform inventory counts upon corporate office direction
- Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience
- Adhere to loss prevention policies to prevent external and internal theft
STAFF DEVELOPMENT
- Build our team by welcoming and supporting onboarding of new employees
- Build and maintain relationships with store team, peers and relevant partners
- Support training and development of high performing operations staff to maximize productivity
- Provide timely feedback and active informal training to staff
- Inspire and motivate team through demonstrating leadership qualities
- Initiate and communicate team objectives and updates with Management team and relevant District partners
- Develop and train store management teams with the proper tools to ensure inventory is accurate and loss is minimized
- Support program evaluation by collecting store feedback and metrics to create optimized solutions for better streamlines and processes
- If remote, act as a liaison for the Retail Operations & Loss Manager to implement and provide feedback on auditing results and practices in other districts
SALES GENERATION
- Provide exceptional client experience by executing OAK+FORT Sales Culture
- Build and manage client relationships through client database recording
- Be a brand ambassador by keeping up with new arrivals, product knowledge, and wearing current merchandise
- Provide industry knowledge through awareness of products and prices in the market
- Drive sales through OAK+FORT eCommerce purchases and social media platforms
- Maximize sales during special events and customer services
- Process cash desk operations with engagement, efficiency, and accuracy
- Respond and appropriately resolve customer complaints and service opportunities
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