Application Production Support - Montréal, Canada - Tekwissenllc

Tekwissenllc
Tekwissenllc
Verified Company
Montréal, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking


Responsibilities:


  • Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution.
  • Support product deployment life cycle for new releases, standards and patches.
  • Ensure support documentation is kept uptodate and published in prescribed tools according to the Bank's standards.
  • Provide support for projects along with timely reporting on status updates and risks.
  • Prepare documents for business continuity planning, architecture and disaster recovery procedures for the APS supported platforms.
  • Coordinate postmigration validation in production environment with users, and coordinate endtoend testing as necessary.
  • Participate in governance and audit initiatives and support the resolution of noncompliance findings/recommendations.
  • Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report.

Minimum required qualifications

  • Must have experience with UNIX, Linux and Shell Scripts.
  • Must have experience with Oracle (preferred) SQL and PL/SQL.
  • Ability to work under pressure to support critical 24x7 production platform.
  • Must be able to work flexible hours (morning shift, evening shift, weekend support).
  • Experience of working with geographically diversified teams.
  • Must possess strong problemsolving skills.
  • Must be fluent in written and verbal communication in English.
  • Must possess time management and priority management skills.
  • Must be a team player while being able to work autonomously.

Preferred qualifications:


  • Infrastructure/security technologies like VMWare, WebSphere, Tomcat, firewalls, encryption, IBM MQ Series etc will be an asset.
  • Ability to use Excel for data analysis and reporting is an asset
  • ITIL Framework knowledge will be an asset

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Salary:
$490.00-$491.00 per day
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