Bilingual Customer Service Representative - Montréal, Canada - Fairstone

Fairstone
Fairstone
Verified Company
Montréal, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Do you love exceeding people's expectations?

Are you passionate about growing your career in the lending or automotive industry?

Are you a self-starter who can work independently?

Are you energetic and a great communicator?

Are you a people person and customer service focussed?

Do you want to work with a company that loves to promote from within?

If this sounds like you, we'd love to meet you


WHO WE ARE:
Come join Fairstone Financial as a Bilingual Representative, Customer Service.

Be part of Canada's leading provider of responsible lending solutions to serve Canadians.

At Fairstone we invest in our teams. We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us


WHAT WE OFFER:

  • Professional Development: Paid coaching Training, paid eLearning courses (Fairstone University) an opportunity to build your customer service, sales, leadership skills and furthermore. $2000 to $5000 Employee Referral Program
  • Employee Discounts; Phone plans, gym membership and many retailers' discounts
  • Up to $3000 on Education Support
  • Base salary, with multiple incentives to give you an overall comprehensive compensation
  • Reward program with the opportunity to collect points for travel or goods
  • We offer 3 weeks of vacation, additional 6 days to use at your convenience (wellness days) in addition to financial statutory holidays.
  • Pension up to 6% Contribution program as follow: 3% company donation, and up to 3% more to match your contribution.
  • Comprehensive benefit package; adjustable to your needs (with access to virtual healthcare)

A regular day for you will include:

  • Providing exceptional and professional service on every interaction and building rapport with our customers
  • Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries
  • Resolving problems by clarifying the customer's challenge and offering the best solution for EdenPark and our customers.
  • Assisting customers in making changes to their payment arrangements, banking information and insurance records
  • Friendly and helpful onboarding calls with new customersMust haves
  • You possess excellent verbal and written communication skills in English and French
  • You thrive in a fast-paced, ever-changing environment.
  • You have amazing conflict resolution skills and the ability to make decisions independently.
  • You remain calm while solving issues and have the patience to deescalate difficult situations.
  • You are tech savvy and know your way through Microsoft Office Suite and Outlook
  • Clear criminal reference check
Extra

- awesome to have:

  • Previous experience in a call center, automotive related business, or financial services organization
  • Post-secondary education

Working conditions:

  • Hybrid work model (3 days in office, 2 days from home)
  • You have flexible availability to work. Working hours can range anywhere between 8:00 AM to 8 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating

WE ARE PROUD TO BE:
Montreal's Top Employers 2023 by Canada's Top 100 Employers


We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.


Learn more:

Follow us on LinkedIn:

  • If you're seeking a role with a growing business that values employee development, Fairstone is the right place for you
  • Time Type:
Full time


Job Type:

Permanent
More jobs from Fairstone
See all jobs of Fairstone