Customer Service Agent - Yellowknife, Canada - GAT Ground Support Canada

GAT Ground Support Canada

Verified Company

Yellowknife, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary:

The Customer Service Agent (CSA) provides all passenger/customer services as contracted by the customer including reservations, ticketing, baggage processing, terminal/gate check-in, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Job Duties:

Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights
Actively participates in the Safety Management System (SMS)
Inspect and verify passenger documentation
Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination
Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight
Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights)
Makes announcements regarding flight activity at gate or over airport's general PA system
Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
Communicates with flight crew on ground and via ground to air radio
Maintains the level of service expectations of both the passenger and the airline customer at all times
Comply with all federal, provincial, municipal, airport authority and carrier security requirements and SA's SOPs and policies
Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security.
All employees are responsible for ensuring quality control in their own activities.
Cooperate fully with Inspectors to achieve quality inspection commitments
Performs other duties as required

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Requirements

Must be at least 18 years of age
High School diploma at a minimum
Passionate about customer service
Excellent communication skills (written and verbal)
Commitment to continuous improvement
Selfmotivated and able to work independently
Attentive to detail and numerate
Must be able to type and learn airline specific computer reservation/ ticketing software
Willingness to work in inclement weather
Must be able to undergo a Criminal Record Check and obtain a Clear result, and be able to obtain airport security clearance
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Strong work ethic and positive team attitude

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Physical Requirements

Must be able to lift up to 50lbs (23kg)
Must be able to stand, lift, bend, push and pull for an extended time
Must be willing to work in all types of elevated noise levels within the airport environment

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Background Qualifications

Must be willing to work various shifts, weekends, or irregular shifts
Computer skills required

-
Requirements

Must be at least 18 years of age
High School diploma at a minimum
Passionate about customer service
Excellent communication skills (written and verbal)
Commitment to continuous improvement
Selfmotivated and able to work independently
Attentive to detail and numerate
Must be able to type and learn airline specific computer reservation/ ticketing software
Willingness to work in inclement weather
Must be able to undergo a Criminal Record Check and obtain a Clear result, and be able to obtain airport security clearance
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Strong work ethic and positive team attitude

-
Physical Requirements

Must be able to lift up to 50 pounds
Must be able to stand, lift, bend, push and pull for an extended time
Must be willing to work in all types of elevated noise levels within the airport environment

-
Background Qualifications

Must be willing to work various shifts, weekends, or irregular shifts
Computer skills required

Flight passes

Career advancement opportunities

About GAT Ground Support Canada:

GAT is a leading Ground Service provider to the airlines. Our additional line of business is Sky Cafe, Airline Catering. We are a growing company with opportunities for growth and career advancement