Intake Advisor - Edmonton, Canada - Women Building Futures Society

Women Building Futures Society

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Intake Advisor

Key Responsibilities

Stay current with WBF's programming, so that communication is qualified and accurate when promoting the opportunities of WBF training to prospective students and families.
Build relationships with prospective students and extend connections to Advisors in Admissions and Enrollment, Readiness, and Alumni Relations.
Efficiently evaluate intake forms as they are submitted and provide thoughtful referrals wherever appropriate.
Invite qualified prospects to a preinterview.
Proactively communicates with prospects and applicants to eliminate any potential confusion and barriers, and to encourage them to take the next step.
Monitors prospects and applicants' progress through the admissions process.
Conduct preinterview phone calls and review online submissions.
Maintains accurate records and summaries regarding assessments and interviews for internal use and transition.
Protects the privacy of applicant's account information through compliance with provincial Freedom of Information and Protection of Privacy legislation and WBF
Perform routine CRM maintenance for data accuracy and integrity.
Participate in both online and inperson recruitment events and activities, as required.
Support and contribute to the development of departmental plans.
Measure the impacts of various strategies and communications for continuous improvements.
Ability to attend onsite events and provide availability for some evening and weekend work.
Complete other duties as assigned.

Skills & Abilities

Interview and conversational skills with the ability to probe with effective openended questions.
Strong computer skills, able to learn and adapt to different software and technologies quickly.
Strong organizational abilities with a high level of accuracy and attention to detail.
Awareness of cultural, economic, and social barriers to women and genderdiverse people in learning and employment.
Detailed knowledge of WBF programs, policies, services, admissions practices and processes, and enrolment objectives.
Familiar with employment expectations and job opportunities in trades and transportation.
Creative yet practical problemsolving skills
Relationship building skills with a comfort in working with people at all levels of the organization. Strong intercultural skills and ability to build relationships with a wide range of stakeholders.
A strong understanding of customer relationship management and nurturing practices.
Extensive knowledge of Canadian and Alberta postsecondary education systems.
Friendly and personable, comfortable in client facing
Ability to make fair and consistent evaluations based on evidence and information acquired.
High emotional intelligence, approachable, compassionate, good listener and supportive.
Comfortable working with people of different cultures and backgrounds, taking an active role to create safe spaces for them.

Education & Experience

Previous experience in a postsecondary institution (student recruitment, admissions or advising) would be an asset.
Familiarity with notforprofits or the public sector is an asset.
13 years related experience in customer service preferred.
Minimum 2 years of experience with data entry, record keeping, or maintaining information.
Experience working with Indigenous women, newcomers, and women who may experience barriers to learning and employment.
Experience working in or around the trades or transportation is an asset.
Customer Relations Management (CRM) system experience would be an asset.

**Open until September 13, 2023.