Program Coordinator - Saskatoon, Canada - University of Saskatchewan

University of Saskatchewan

Verified Company

Saskatoon, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Program Coordinator:

Primary Purpose:

To work as part of a team responsible for executive education including leadership development, management-training programs, non-credit certificate programs and special events delivered through Edwards Executive Education, Edwards School of Business.

Nature of Work:

Flexibility in working hours is necessary, as there will be some early mornings, evening and weekend commitments. Occasional travel is required.

Accountabilities:

Program Coordination

Coordinate and manage program logistics.
Ensure venues and hospitality arrangements are planned, contracted and organized.
Manage onsite, dayof execution of programs as needed.
Provide customer support to program participants and clients.
Support the Manager with administrative oversight on communication and material dissemination to participants involving both online and hard copy formats.
Produce materials necessary for program delivery.
Assist with the learning management system (Canvas) to ensure that participants have access to appropriate program materials in conjunction with Program Development Specialist.
Responsible for training and supporting facilitators on virtual platforms used for program delivery.
Monitor online learning environment and liaise with Information Technology Support Services, Edwards School of Business as needed to optimize participant experience.
Develop and maintain processes and procedures that support events and programs as required.
Maintain registration databases and client relation management systems.
Prepares and maintain program progress reports. Ensures completeness, accuracy and timeliness of all operational program functions.
Assist in maintaining program budgets and supporting financial reconciliation of programs.

Stakeholder and Customer Service

Establish strong working relationships with internal and external stakeholders including client organizations, facilitators, and colleagues to provide value added support of program activities.
Collaborate with Sales and Marketing team to identify prospective leads and help generate participant program referrals.
Ensure positive interaction and firstrate engagement with current participants, prospective registrants, vendors, facilitators, and all other stakeholders for executive programs.
Proactively engage with participants in the classroom to ensure program delivery is an outstanding service experience.
Assess and interpret participants training and development needs and advise them on further personal and professional development growth.
Ensure our customers have a positive and lasting impression of their Executive Education experience.

Qualifications:

Education:

Bachelor degree, preferably Commerce, with a human resources or management major or other equivalent education (degree) and experience.

Experience:

Three to five years of progressive, related experience in client account management including program planning and training and development coordination.

Customer relationship management is required.

Skills:

Ability to handle multiple projects and work assignments.
Ability to anticipate project needs, discern work priorities, pay keen attention to detail and meet deadlines.
Demonstrated excellence in all aspects of program planning, coordination and implementation.
Highly effective interpersonal skills, including diplomacy and tact with enthusiastic professionalism in dealing with people.
Exceptional communication skills, both written and verbal; proven ability to work independently, collaboratively and as an effective team member and to build and maintain relationships with internal and external customers.
Superior customer service ethic and expectations for quality.
Proven ability to maintain confidentiality; superior working proficiency using a CRM, Microsoft Word, Excel, PowerPoint, Publisher, and Outlook.

This position is in scope of the Administrative and Supervisory Personnel Association.

Department:
Edwards School of Business

Status:
Permanent

Employment Group:

ASPA

Full Time Equivalent (FTE): 1.0

Salary:
The salary range, based on 1.0 FTE, is $49, ,033.00 per annum. The starting salary will be commensurate with education and experience.

Salary Family (if applicable):Specialist Professional

Salary Phase/Band:
Phase 1

Posted Date: 7/14/2023

Closing Date: 7/21/2023 at 6:00 pm CST

Number of Openings:1

Work Location:
On Campus

Criminal Record Check:
Not Applicable

Driver's License and Abstract Check:
Not Applicable

Education/Credential Verification:
Not Applicable

Vulnerable Sector Check:
Not Applicable