Desktop Support - Montréal, Canada - Atlantis IT group
Description
Role:
Desktop Support (Bilingual) - French & English
Location:
Montreal, QC
Duration :
FULL TIME
Skills and Responsibilities:
Responsibilities require extensive knowledge of both hardware and software in order to provide client support which includes installation/deployment, upgrading and troubleshooting hardware, software and mobile device related issues.
Address user tickets regarding hardware, software, and networking
To accurately record, update and document requests using the ITSM tool (SNOW)
Installing and configuring new IT equipment Experience / Skills:
HP laptops/desktops hardware troubleshooting
Troubleshooting iOS and Android device enrollment issues in AirWatch / Intune
Exposure in reimaging machine using SCCM
Knowledge on VDIs creation and troubleshooting
Knowledge on Windows 7 and 10 operating systems
Knowledge on Symantec Antivirus
Office 2016 and Office 365, Internet Explorer, SAP, VPN software, Microsoft Tools (Active Directory, Computer Management)
**Must have skills to perform troubleshooting for any hardware/software related issues.
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