Bartender - Vancouver, Canada - Rosewood Hotel Georgia
Description
RESPONSIBILITIES:
- Tends bar and prepares drinks for customers as per standard recipes
- Cleans and prepares bar for closing
- Maintains bar cleanliness throughout shift.
- Takes inventory and order supplies and maintains kegs.
- Maintains cash float.
- Correctly submit consumption reports of all beverages items
- Follows all breakage and spillage procedures
- Ensure correct ordering procedures and inter bar transfers are adhered to.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Maintain complete knowledge of equipment use and ensuring constant maintenance and upkeep of items.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive internal and external guests relations at all times.
- Takes pride in personal appearance and follows hotel grooming guidelines and dress code
- Resolve guest complaints, ensuring guest satisfaction. Asking for management assistant where necessary.
- Monitor and maintain cleanliness, sanitation, maintenance and organization of assigned work area
- Be familiar with all the Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Maintain complete knowledge of: o sections and table numbers, room capacity, hours of operation, proper table setup and dress code of the lounge.
- all menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.
- Micros P.O.S. and manual systems.
- Complete opening side duties as assigned: Updated 201
- Check quality and amount of all stock and supplies using checklist.
- Requisition all necessary supplies and transport from storeroom to the Reflections Lounge.
- Set up proper mise for bar and work stations.
Ensure a sufficient supply of all glassware for service o Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
- Take guests' food and beverage orders, utilizing suggestive selling techniques.
- Aide in the service and hospitality of all Reflections and hotel guests at all times
- Proactive in prevention of complaints and ensuring guests satisfaction in all areas of the outlet. If areas need help, assist and inform manager.
- Record order of guest on proper seat and table numbers.
- Input order into system and ensure transmission of food orders is verified by the Culinary Department.
- Open and serve wine/champagne bottles with proper presentation and service technique
- Make and serve all varieties of coffee.
- Serve all food courses and nonalcoholic beverage items to the guest.
- Ensure proper mise en place and bar maintenance.
- Maintain cleanliness and tidiness of all front and back of house areas
- Present guest checks and process payments.
- Adhere to payment, cash handling and credit policies/procedures.
- Extend appreciation for guest's patronage and invite them to return.
- Clean and reset bar top and assigned tables immediately after guest departs.
- Collect and report tips at the end of the assigned shift.
- Complete closing side duties: o Properly breakdown and store all reusable goods.
- Clean all equipment. o Restock items for next service.
- Complete assigned closing duties
- Report to supervisor before leaving the floor
- Perform all other reasonable job related duties
QUALIFICATIONS:
- Experience: Minimum 2 year's experience of bartending in at an upscale restaurant or lounge. Hotel experience is an asset.
- Education: High school diploma. Diploma/degree in Hospitality Management or Mixology preferred with proven record in delivering operating results in high volume operations in a luxury property.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and followup; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with coworkers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data. Flexibility in shifts.
- Technical Skills: Certificate from an accredited bartending/mixology school and Serving It Right Certification. Excellent knowledge of beverage preparation of classic cocktails, mixed drinks, wines & spirits. Excellent knowledge of beer, wines & spirits, food & beverage menus. Minimum 2 years experience with point of sale machines and knowledge of MICROS an asset.
- Language: Required to speak, read and write English. Knowledge of additional language is an asset.
- Physical Requirements: Must be able to exert physical effort in transporting 75 pounds, endure various physical movements throughout the work areas, reac
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