IT Intermediate Support Specialist - Toronto, Canada - ONTARIO WHOLESALE ENERGY GAS & ELECTRIC

ONTARIO WHOLESALE ENERGY GAS & ELECTRIC

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are seeking a Customer Service focused
Intermediate IT Technician for our established and growing company in downtown Toronto. Are you ready to take charge of the next step in your career?

About Ontario Wholesale Energy - Gas & Electric:

Ontario Wholesale Energy ("OWE") is a boutique natural gas and electricity retailer that provides price stability, leveraged index and structured physical products to small, medium and large commercial consumers in Ontario.

With over 32,000 commercial customer sites and growing,
OWE has cemented its reputation as the premiere choice for 100% load following natural gas and electricity products at extremely competitive prices.

We also have a supply relationship with
Shell Energy North America.

Job Details

The
Information Technology Intermediate Support Specialist will support our user base of approximately 60 Sales personnel and 20 Operations & Management personnel.

The role is best suited for an
IT Intermediate Support Specialist who has an unwavering drive to succeed through servicing internal and external customers while bringing industry leading IT solutions forward to support a fast-growing Sales led organization.

Do you have the confidence to communicate professional and handle all information technology communication organization wide? This role entails awareness of industry standards, working cross functionally and providing exceptional customer service to every client with a detailed understanding of their business needs.

If you're hard working, detail-oriented, and have a positive attitude than this is the premiere
Information Technology Senior Support Specialist position to take your career to new heights

What You'll Bring:

Network expert, understanding of access points, knowledge of VOIP phone systems, understanding of Virtualization specifically VMware.
Proficient with Microsoft Azure implementation and maintenance, proficient with Windows Server versions 2012 R2 thru 2019, Office 365, Teams and Zoom.
Experienced with monitoring and maintaining network operations and other IT related systems, managing vendors and ensuring SLAs are met.
Detail oriented with the ability to work in a fastpaced environment with tight timeframes.
Exceptional customer service mind set; ability to handle all aspects of enduser and system support and escalations.
Experience with vendor selection and management.
Excellent communication skills: the ability to work independently with mínimal supervision and in a team environment with all levels of the organization.
Innovative with an aptitude for learning new technologies that can positively impact a fast growing, scaling organization.
Demonstrated leadership and ability to work cross functionally, building consensus and leading others.

What We Offer

Competitive base salary between $60,000 $85,000 dependent on experience.
Health Benefits package after 3 months and paid sick days.
Generous paid time off and holidays; 23 weeks per annum.
Gorgeous offices in the heart of Downtown Toronto and easily accessible by the TTC.

Responsibilities:

Monitor and maintain network operations and other IT related systems, managing vendors and ensuring SLAs are met.
Proactively prevent business disruptions, addressing risks and vulnerabilities across software and technology platforms.
Identify, troubleshoot, and resolve technical problems that affect the availability and functionality of network components.
Install, diagnose, repair, maintain and upgrade computer hardware and software.
Oversight of internal ticketing system requests and escalation process, ensuring proper communications and timely resolution.
Monitor and maintain telephone systems and other IT related systems.
Setting up routers, firewalls, switches and hubs.
Setting up domain users, network shares and shared printers
Managing and maintaining Cloudbased technology and security.
Providing assisting internal customers via help desk and tickets.
Creating system reports for use of upper management

This is a Full-Time position onsite: 9:00am - 5:00pm; Monday - Friday

Any information obtained during recruitment will be used for employment purposes only and not for any other purpose.

Salary:
$50,000.00-$65,000.00 per year

Benefits: