Visitor Services Clerk - Vancouver, Canada - University of British Columbia

University of British Columbia
University of British Columbia
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Hourly - Front Counter 1 (Gr1)

Job Title

Visitor Services Clerk

Department

Administrative Leadership | Operations | Beaty Biodiversity Museum | Faculty of Science

Compensation Range

$ $22.32 CAD Hourly

Posting End Date

May 26, 2023

Note:
Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

This is an hourly position with potential for min 7-14 hours/week. Weekdays, weekend and evening availability required.

Job Summary


The Beaty Biodiversity Museum, part of UBC's Beaty Biodiversity Centre, houses over 2.1 million natural history specimens, presents educational programs and exhibits and includes a teaching lab, auditorium, and a museum store.

The Beaty Biodiversity Museum is divided into several major collections - Spencer Entomological Collection, Cowan Tetrapod Collection, Fossil Collection, Fish Collection, Marine Invertebrate Collection and the Herbarium which has several collections within itself.


The Visitor Services team is the first point of contact for all visitors to the Beaty Biodiversity Museum, welcoming and orienting visitors to facilities and services.


The Visitor Services Clerk processes admission to the Museum; provides information to Museum visitors; attends to the Museum retail store; assists with the membership program; welcomes and coordinates groups upon arrival for program bookings; responds to general inquiries; maintains awareness of Museum security; assists with events and rentals.

This is a part-time position.

The incumbent must be able to commit to a work schedule that includes weekends and holidays regularly, and must be flexible to work occasional evenings and on an on-call basis.

Organizational Status


Reports to the Senior Operations Manager and receives day-to-day supervision from the Visitor Services Supervisor; interacts with all Museum staff and visitors which include students, staff, faculty, volunteers, invited guests and the general public.

Work Performed


The Visitor Services Clerk processes admission to the Museum; provides information to Museum visitors; attends to the Museum retail store; assists with the membership program; welcomes and coordinates groups upon arrival for program bookings; responds to general inquiries; maintains awareness of Museum security; assists with events and rentals.

Specific duties include

  • Greeting visitors to the Museum and processing admission fees, passes and memberships in accordance with an established rate schedule.
  • Performing retail functions, assisting with duties in the Museum retail store including processing sales and inventory, and creating and maintains attractive displays.
  • Performing opening and closing cashout procedures accurately and generating cash reports as requested.
  • Receives, coordinates and responds to requests for group and tour bookings.
  • Welcoming groups for programs and tours, processing payments and coordinating access with the group leader and Museum Interpreters.
  • Collecting data on admissions, membership, bookings and sales
  • Assisting with events, including setup and takedown.
  • Opening and closing the Museum entrances, admission desk, and gift shop, and locking up securely.
  • Maintaining awareness of Museum security and reporting breaches of security or unusual incidences to appropriate authorities.
  • Performing simple clerical tasks, such as but not limited to preparing the week's schedule and sorting mail.
  • May be required to act as First Aid attendant when needed. Performing other related duties as necessary
Consequence of Error/Judgement

Inability to handle cash accurately would result in inaccurate financial assessments and potential revenue loss.

Lack of customer service skills would impact the overall experience of the Museum visitor and negatively impact the Museum's reputation.

Supervision Received

Works under the direct supervision of the Visitor Services Supervisor. Receives detailed instructions on the assignment of new duties, thereafter only on new or unusual problems. All financial transactions are monitored on a continuing basis.

Supervision Given

None. Works collaboratively with other Visitor Services staff to ensure the efficient operation of the admission desk and retail store.

Minimum Qualifications

High School graduation, plus one year of related experience, or an equivalent combination of education and experience.

Preferred Qualifications

  • Retail and customer service experience required.
  • Working experience in a large public venue dealing with the general public preferred.
  • Ability to respond appropriately to inquiries in person, on phone, and in writing, and make appropriate referrals.
  • Ability to communicate effectively verbally and in writing.
  • Ability to accurately balance cash and resolve discrepancies.
  • Ability to accurately process cash/credit card transactions.
  • Ability to effectively resolve client complaint
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