Field Service Technician - Winnipeg, Canada - Xerox

Xerox

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

City- Winnipeg- State/Province- Manitoba- Country- Canada- Department- Technical Customer Services- Date- Friday, May 12, 2023- Working time- Full-time- Ref# Job Level- Individual Contributor- Job Type- Experienced- Job Field- Technical Customer Services- Seniority Level- Entry Level
Description & Requirement:

About Xerox Holdings CorporationPurpose:

Added to Job Family Technical Customer Services
CS in scan/refresh process
The role provides complete support coverage for equipment assigned to a Managed Services customer or specializing in Office Equipment in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.

Scope:

Specific:
The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
Provide support related to the operation and maintenance of the assigned client's equipment, including (as required) equipment consumables management.

General:

Intermediate level job with some work experience
Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
Identifies problems in straightforward situations, and makes sound decisions using standard procedures
Works within established procedures with a moderate degree of supervision

Primary Responsibilities:

Perform routine services to ensure equipment availability to client site users.
Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.
Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment
Provide appropriate communication, support, and interface to onsite client base as to equipment status and availability.
Proactively manage consumables and supplies replacement as required.
Provide customer training on assigned products to improve end user knowledge of equipment functionality
Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.