Customer Care - North Vancouver, Canada - AspenClean

AspenClean
AspenClean
Verified Company
North Vancouver, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

We are looking for an operationally-minded and people-focused professional to join our Team in the role of Customer Care & Marketing Manager in North Vancouver.

AspenClean is a rapidly growing brand operating throughout Canada and the US. We make the ordinary business of green cleaning extraordinary. We believe that every member of our team is a vital contributor to our success. Our culture is based on core values of Integrity and Professionalism.


Your responsibilities are

  • Ensure that every customer is met with the most exceptional customer service
  • Dispatch, direct, and conduct regular communication with field employees
  • Set and optimize the daily schedule of jobs while taking multiple constraints and considerations into account
  • Answer client inquiries, reviews, and feedback related to services and products
  • Help with writing blogs, organizing and maintaining information presented online
  • Collaborate with internal teams to create digital experiences and optimize user experience
  • Overall you'll be an indispensable part of an exciting, growing company helping to make everything run smoothly and have fun doing it
  • Able to multitask and prioritize effectively
  • Capable of dealing with issues and complaints quickly and effectively
  • Possess excellent attention to detail and problemsolving skills
  • Passionate about delighting clients, and a healthy, nontoxic lifestyle
  • A team player willing to involve themselves in all aspects of the business

Key attributes

  • University or College degree
  • Exceptional communication in English and interpersonal skills
  • At least 2 years of experience in a customer service or marketing role
  • Experience using database systems and social media platforms
  • Experience balancing multiple tasks in a fastpaced working environment

What we offer

  • A fun place to work, located in North Vancouver, at the foothills of the Rocky Mountains
  • Competitive salary
  • Performancebased bonus
  • Other benefits: (sit/stand desks, staff discounts on company products and services)
  • Extended health & dental benefits
  • Help with immigration/PR sponsorship
  • Playing with our office dog Dusty

Job Types:
Full-time, Permanent


Salary:
$45,000.00-$55,000.00 per year


Benefits:


  • Casual dress
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • North Vancouver, BC V7H 0A2: reliably commute or plan to relocate before starting work (required)

Education:


  • Bachelor's Degree (preferred)

Work Location:
In person
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