Lead Site Reliability Administrator - Mississauga, Canada - opentext
Description
OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.
The Opportunity:
OpenText Cloud Services is seeking a Lead Cloud Systems Administrator.
The Cloud Services team Provides IT Governance for Public Cloud environments, manages Opentext Commercial environments, manages Opentext Lab/SIT environments, and manages the Commercial and Lab/SIT AD/IAM services.
Must possess strong analysis & troubleshooting skills, excellent communication skills are required, both written and verbal—experience in a rapid pace environment with a willingness to undertake new challenges.
You Are Great At:
- Providing highquality technical support, effectively analyzing issues, providing issue resolution, and customer notification.
- Actively participates in selfimprovement, process, and technology training programs.
- Continually strives to expand comprehension of troubleshooting methodologies
- Work crossfunctionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers/internal teams
- Submit and provide new content to the knowledge base.
- Work ontime resolution and quality compliance of escalated tickets or incidents as per the agreed SLA.
- Participate in documentation and product review
- May provide technical leadership and training for new and existing products within a technical area
- Perform other/additional duties and projects that may be periodically assigned.
What It Takes:
- 5+ years of experience with managing operational cloud and related projects
- Solid experience managing, monitoring, and supporting hightraffic environments.
- Experience collaborating with Web/Software Development /Engineering and Architecture teams.
- Experience working with diverse teams on project management capacity to improve operationalization.
- Experience capacity planning and autoscaling infrastructure.
- 5+ years of experience with AWS, GCP, or Microsoft Azure.
- Experience with Kubernetes (AKS, EKS, GKE).
- Experience with AWS CodeBuild, CodePipeline, StepFunctions, and CodeCommit.
- Experience with CI/CD Pipelines
- Experience with AWS Control Tower and Customizations for Control Tower (CfCT).
- Experience with AWS Service Control Policies.
- Experience with AWS Security Hub, GuardDuty, and Config.
- Experience with AWS CloudTrail and Logging.
- Some scripting/programming in a language like Python, YAML, JSON, BASH, or PowerShell.
- Experience with Terraform, Packer, and AWS CloudFormation.
- Experience deploying and supporting Linux and Windows servers.
- Experience designing and operating platforms to support offtheshelf software.
- Experience troubleshooting IAM access issues, with monitoring and reporting.
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