Desktop Support Technician - Kitimat, Canada - Progression3

Progression3

Verified Company

Kitimat, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

On behalf of our cleint in Kitimat, Progression3 is in search of a Senior Desktop Support Technician for a 12-month renewable contract.

Skillset Required

Troubleshooting focus on Windows 10; Microsoft Suite; Network Connectivity; Citrix;
Remote Support Experience through tools such as Windows Remote Assistance a plus
IT Asset Management
Adaptable, Fast Learner
Experience with capital projects a positive
Stakeholder management
Communication
Requirements gathering
Networking support and configuration
IT Security and Information Security

Role will include:

Collaborate with support and procurement teams within the Account, including IMAC, PIMA, and the Service Desk, representing the interests of client
Assist with ordering of equipment and services on behalf of the organization through ServiceNow
Help and train employees in the request system and other provided systems, such as Concur and "The Hub"
Troubleshoot and escalate problems, both technical

- and request
- related

- and off-boarding of staff and contractors

Set up mobile phones (both corporate and personal) for use within the organization
Assist in coming up with recommendations and solutions not necessarily available through standard service offerings to the client
Track and manage all escalations, service desk tickets submitted on behalf of users
Provide support for GI software, including Office365, SharePoint, and SmartPlant
Provide support for VPN services and help to ensure users are able to work remotely
Support and Facilitate issues with Smart Cards
Help and train users on collaboration tools, including Skype4Business, video conferencing and SharePoint
Help Line managers and project administrators understand and fulfill their roles in the on

- and off-boarding processes and JML activities. Manage and track JML escalations.

Help and train users in the use of printing tools
Coordinate with necessary stakeholders to enact infrastructure changes, including network upgrades and the management of remote "SiteConnect" VPN hardware
Guide workers through the Computer Asset Refresh Cycle
Be able to step in to complete IMAC and JML requests if required by client. This can include data transfer, set up of a new PC, and diskwiping old assets for transport and disposal
Coordination of any PC modifications requiring local administrator rights
Maintain working order of conference rooms and collaboration spaces assigned to client
Maintain and manage local site "loaner laptop" pool
Engage users in a pleasant, customerfriendly manner
DST should make IT experiences as enjoyable as possible for end users
Work to proactively identify, address, and resolve issues before they become apparent to client