Customer Service - North York, Canada - Pantos Logistics Canada Inc.

Pantos Logistics Canada Inc.

Verified Company

North York, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Summary
Pantos Logistics Canada Inc.

provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects.

The company's expertise includes custom brokerage, storage, and in-bound/out-bound TRANSPORTATION via various modes of transport, including Sea Freight, Air Freight, Truck Freight, and Express.

Position Summary

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Duties and Responsibilities

Maintain customer accounts:

Processing sales orders received through portal and EDI
Processing Gift orders
Processing orders related to 3rd party billing
Manage factory direct POs for Regional accounts

Maintain financial accounts:

Processing Price related Credit Notes/Debit Notes
Processing Good set Returns

Build sustainable relationships of trust through open and interactive communication:

Preparing Open Order reports for customers
Communication with customers and sales reps on order related inquiries
Communication with Logistics and Credit departments to expedite the orders for on time delivery
Manage Order Fulfillment shared mail box
Attending to bilingual phone queue

Knowledge, Skill, and Abilities

Excellent communication skills
Excellent organizational skills with high attention to detail
Ability to meet deadlines, prioritize and maintain flexibility in a fastpaced, changing environment
Finance/Accounting key principles
Proficient in using Microsoft Office suite (Excel proficient)

Minimum Qualifications & Experience Requirements: