Customer Service Representative, Full-time - Milton, Canada - Fraser Direct

Fraser Direct

Verified Company

Milton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Come for a job and stay for a career

We are a family-owned rapidly growing boutique fulfillment company that helps keep Canadian commerce growing. Come join a winning team and workplace community where having fun is a must, but safety is always first

Pay rate: $55,000 annually
Location: 8300 Lawson Road, Milton ON
Schedules: Monday to Friday, 8:30 AM to 5:00 PM

Why you'll love us

Competitive pay & Benefits (Holiday, Paid Time Off)
Ondemand pay options
Excellent worklife balance
Social responsibility/sustainability culture
Onthejob training and skills development
Monthly Recognition Awards
Social committee & company events

The Job
What your job duties may include.

1.

Account Management:

Serve as a liaison between Clients, internal operations teams, Warehouse Operations, and Logistics staff to ensure uninterrupted customer experience.

Consistently meet service standard of order confirmations within 24 hours
ERP/System Control
Ensures data integrity in ERP system, and with supplier communications.
Develop trusted advisor relationships with key accounts, client stakeholders through clear, open and interactive communication
Identify areas of improvement to leverage existing relationship and provide customized and easy solutions to our clients.
Assist with challenging client requests or issue escalations as needed in addition to resolution of customer queries within agreed service levels.
Problem Solving/Continuous Improvement - Problem solves when issues arise, and strives to implement continuous improvement
Problem resolution involving short shipments, incorrect goods, pricing errors, etc.
Ensure internal reporting requirements followed
Provides customers with an excellent service experience, ensuring orders are processed effectively, and issues are resolved quickly and painlessly
Prioritization/Task Management - Prioritizes workload and effectively uses tracking tools to ensure the timely delivery of orders
Manage client specific requests on an ongoing basis, meeting with clients may be required
Provide client direction and support on reporting tools available
Ensuring compliance for major retailers
Required at least 3 years of Logistics Customer service: 3 years (required), 3PL Experience would be an asset
Experience with Regulated Products is mandatory. Previous experience with SPS, Commerce Hub & Retail Link/Stride would be an asset but not required
Highly experienced with customer service tasks, logistics, orderfulfillment and warehousing matters
Grade 12 or equivalent (postSecondary education is an asset)
Knowledge or ERP systems, is preferred but not mandatory
Excellent interpersonal and written/verbal communication skills.
Strong organization skills, with the ability to prioritize and meet multiple deadlines
Excellent attention to detail
Software knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, and Teams
Bilingualism (French)would be an asset
Selfmotivated, high energy, willingness to learn with a positive a cando attitude

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected class.