Specialist Solution Management - Montréal, Canada - Canadian National Railway
Description
At CN, we work together to move our company—and North America—forward.Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion.
From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks.
You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM.
The careers we offer are meaningful because the work we do matters. Join usJob Summary
Main Responsibilities
Operation Excellence
- Perform software administration, configuration, evolution (enhancement), upgrades and patches
- Analyze business needs, document requirements and design technical solutions with customers.
- Participate in the planning, development and implementation of both cloud and onpremise infrastructure upgrades and migrations
- Create custom reports from different types of database sources
- Provide coaching and training to business users
- Develop and maintain procedures and documentation
- Provide Functional Design Documents when required
- Perform incident handling, service restoration, logging and tracking
- Perform problem investigation and followup resolution, including defect resolution
- Ensure compliance with all appropriate CN IT standards (e.g. Security, Architecture, Project Delivery Methodology, SOX, ITIL, etc.)
- Interface with business colleagues, I&T Help Desk, IT Command Center (ITCC), I&T support teams or Vendor
- Collaborate with other team members to improve overall support activities and product evolution activities
Delivery (Product Evolution/Project)
- Define and execute enhancement / project activities around configuration, design specification and testing
- Collaborate to the transition to core (T2C) to help enforce the support excellence standard.
Practice Evolution
- Rampup his/her knowledge on upcoming key technologies
- Generate automation ideas to help improve support effectiveness
- Design and implement suitable automated processes to optimise daytoday support activities
Requirements:
Education/Certification/Designation
- Bachelor's degree or equivalent work experience
Skills/Knowledge
- Problemsolving and investigation skills
- Ability to meet deadlines
- Strong analytical and troubleshooting skills
- Good communication, time management and interpersonal skills
- Ability to quickly understand assignments and work independently
- Ability to multitask in a constantly evolving environment
Specific Skills per Speciality
-
Security Application Support
- Knowledge of Identity Management, Privileged Access Management or Cyber Security
- Working knowledge of one or many of the following: ISIM, Saviynt, CyberArk, SecureAuth MFA, ServiceNow, Active Directory, SAP, Linux
- Handson experience dealing with databases
- JavaScript and SQL knowledge is an asset
Experience
- Minimum of 5 years experience with concepts, techniques, and tools in the development configuration, and management of production systems
Assets
- Experience with successful project implementation
Working Conditions
- May be required to respond to emergency situations
- Rotating pager support
- Hybrid work schedule
About CN
CN is a world-class transportation leader and trade-enabler.
Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year.
As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S.through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919.
CN is committed to programs supporting social responsibility and environmental stewardship.At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
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