Bilingual Csr, French/english - Winnipeg, Canada - Cabela's

Cabela's

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Summary:

Reporting to the Call Centre Supervisor, our Customer Service Representatives are responsible for providing legendary customer service when answering customer phone calls to process orders, answer general inquiries and address customer issues in an inbound call centre environment.

Location - On-Site:

This position works onsite in our Call Centre, located at our Canadian Corporate office at 25 De Beats St, Winnipeg, MB.

Availability:

Responsibilities:

Process customer orders
Troubleshoot to resolve customer order issues and escalate priority customer issues as required
Provide customers with product and service information
Research requested information using available resources
Follow up on customer calls when necessary

Requirements:

Professional telephone etiquette
Strong verbal communication skills
Strong customer service, problem solving, and interpersonal skills
Basic computer skills
Must have open availability to work a variety of shifts

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Must be fluent in French and English:

Previous customer service, call centre, or sales experience an asset

Call Centre Hours of Operation:

Monday to Friday: 7:00am 9:00pm
Saturday, Sunday, & Holidays: 8:30am 5:00pm

Benefits:

Enjoy discounts on retail merchandise, our restaurants, worldclass resorts and conservation attractions
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Bass Pro Cares Fund