IT Coordinator - Vancouver, Canada - JD Sports Canada

JD Sports Canada

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

(Full Time - Vancouver, BC)

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion.

Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands.

With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture.

JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world's most authentic brands to the market.

Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

The role

As the IT Coordinator, you will be the first point of contact for all IT-related issues across the business.

This position will work collaboratively with internal and external stakeholders to provide effective and efficient support across the organization (Retail, Warehouse & Head Office).

This position requires an individual that understands technology, is extremely well organized and adept at communicating IT needs and initiatives both verbally and in writing with stakeholders across the business.

Responsibilities:

Provide first line of helpdesk support to the organizational users
Triage incoming support requests to our platform, enforcing process compliance and appropriate ticket prioritization
Coordinate IT inventory and procurement including cellular phones, laptops, desktops, software, and hardware
Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration
Liaise and coordinate with existing IT contract provider to perform installations and updates across the business with mínimal disruption
Maintain IT documentation of procedures and standards, ensuring effective and reliable backups are being performed
Collaborate with other team members to improve the overall performance delivered to end users
Work closely with our IT team on projects and other work as required
2+ years of experience in a similar role
Selfmotivated, directed, attention to detail and highly organized
Must be able to multitask, prioritise, and work well under pressure
Good collaborator with the ability to work with crossfunctional teams to deliver on objectives
Proven analytical and problemsolving abilities
Strong attention to detail and the ability to work to deadlines
Ability to communicate technical information to nontechnical personnel
Experience with IT support ticketing systems