Client Service Intermodal Representative - Montréal, Canada - MSC - Mediterranean Shipping Company

MSC - Mediterranean Shipping Company

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Company Description

MSC is a world leader in global container shipping.

MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

Job Description:

The client service intermodal team is responsible to dispatch transportation orders of import and export shipments to our MEDLOG division within the set timelines.

This team also works with internal and external stakeholders to ensure complete compliance with railroads and Canadian Border Services Agency (CBSA) regulations and timelines.

They must process with extreme accuracy within timeliness all importing containers tracing and handle daily requests to ensure a costless and efficient release of shipments.

Providing an excellent customer experience for clients and colleagues in every written and verbal communication, the Client Service Intermodal Representative is responsible for ensuring effective dispatching operations across our Canadian ports.

Key Accountabilities

Generate daily reports to identify the intermodal shipments.
Ensure all required delivery instructions are received from customers.
Create the work orders in MSC LINK
Monitor the shipment's status in MAP to ensure all requirements are met prior to the dispatch.
Contact clients for the status of their shipments.
Dispatch the work order to MEDLOG to arrange the trucking.
Monitor shipment status at partner's website to ensure costless on

- time delivery.

Handle customer's request related to intermodal

Qualifications:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

Excellent command in spoken and written English with bilingualism (French and English) preferred.
Autonomy and initiative.
Minimum of 1 year experience.
Meticulous and strong team player

Additional Information

Great people who work hard and look out for each other because we're a team—it's that simple

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent fulltime roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility.
Health & Wellness Program.