Customer Experience Representative - Winnipeg, Canada - REEF Parking

REEF Parking

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Pay rate:
$17.50 CAD

Location:
Remote,
must be located in Canada

Shifts available:
Mon-Fri 7am - 3:30pm PST and Mon-Fri 8:30am-5:00pm PST

Who You'll Work For

REEF transforms Urban Spaces into Community hubs that create jobs and bring new goods, services and experiences to the neighborhood.

With an ecosystem of 5,000 locations and a team that's over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America.

By connecting the world to your block, we're making the place you live, the place you love to be.

What You'll Do
This is a permanent work-from-home position.

Operate with Speed, Agility and Accuracy

Use critical thinking and decisionmaking skills to handle backtoback interactions in a fastpaced, multitasking environment
Toggle between multiple REEF systems and databases to look up information, update records, and log key details about customer interactions

Champion Customer Success

Foster customer success by efficiently resolving customer inquiries and complaints
Demonstrate empathy and excellent listening skills
Embrace performancebased targets and call monitoring/recording

What We Want from You

High school diploma or equivalent certification
Previous experience in a highvolume, fastpaced environment
A strong work ethic and reliability with professionalism and poise
Superior interpersonal, verbal, and written communication skills
Maintain attention to detail while performing repetitive tasks
Ability to work from a seated position at a desk and talk on the phone for 8 hours a day
Designated workspace at home, with a reliable highspeed internet connection
A knowledge of contact center policies and software, including CRM, phone systems, etc. is an asset but is not required

What We'll Provide
Medical

Dental

Vision

RRSP Matching Program

Paid Vacation

Personal Absence Days (PAD)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.

WORKING CONDITIONS:

Work is performed indoors for extended periods of time including up to the entire duration of a shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company.

REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.