CRM Counter Manager - Toronto, Canada - LA PRAIRIE

LA PRAIRIE

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role Purpose/Mission:

Leads and motivates retail sales team to meet or exceed sales targets and to contribute to overall sales growth on CRM tool.

Key Responsibilities:

Motivates to achieve or exceed the planned retail sales goals.

(Including your personals sales goal):

Monitors retail goals daily, weekly and monthly in accordance with the seasonal plan (MTS)
Establishes sales goals and results through the daily business record
Creates a unified team focused on customeroriented sales efforts; fosters an environment of teamwork, graciousness and harmony
Ensures provides every customer with a service experience per the Art of Service protocol
Selling products based on listening and attending to customer needs, and that every transaction is a personalized experience
Runs reports, queries, etc., in order to maximize sales opportunities (events, new products, replenishment)
Captures competitive retail sales, including comments on what is working for the competition
Monitors, analyzes and identifies opportunities based on utilizing the Art of Service strategy
Researches and develops new business opportunities by cultivating relationships with other departments or outside groups that will result in increased retail sales and brand exposure

Daily:

Identify stock needs
Collect and input daily sales of Beauty Specialists
Reminders of incentives or promotional activities
Determine sales focus and/or opportunities use reports and queries to achieve objectives

Weekly:

MTS review with RSD
Report weekly sales to RSD
Competitive weekly sales (when available)
Event results, where applicable
Art of Perfection and Art of Beauty "report card" by Beauty Specialist

Qualifications:

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A minimum of 5 years of cosmetics/skincare sales experience, including 2 years' experience managing staff and on CRM
:

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Must be Tech-sav-vy:

Ability to set appropriate sales goals and motivate staff to achieve the goals
Superior customer service skills and the ability to coach staff in improving customer service
Demonstrated knowledge of products and services and the ability to ensure that Beauty Advisors have the knowledge and tools needed to successfully perform their jobs
Experience in and success in prospecting for and developing new clientele; ability to develop and maintain a strong network of contacts
Ability to manage staff and to work as a team player in a fastpaced environment, handling multiple priorities, and meeting deadlines
Ability to effectively and fairly set up work schedules; highly dependable and flexible to work various schedules, holidays and to fill in as needed
Strong interpersonal skills and the ability to communicate effectively with customers, peers and management
Ability to perform with a high level of professionalism and present a positive image

Computer skills