Customer Service Support Representative - Ottawa, Canada - nugget

nugget
nugget
Verified Company
Ottawa, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Employment Type:
Full-time


Salary:
$21.65/hr


Position Summary:


Requirements:


  • High School Diploma or GED equivalent
  • Previous experience in a customer service role
  • Knowledge of Microsoft Office suite
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Must be courteous with strong customer service orientation
  • Excellent multitasking abilities
  • Strong flexibility and the ability to manage and adapt to changing priorities quickly

Nice to Haves:


  • Associate's or Bachelor's degree
  • Experience working in a contact center/call center environment

Job Duties/Responsibilities:


  • Resolve routine customer requests with services via inbound, outbound calls, or the Internet.
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
  • Inquire, clarify, and confirm customer requirements and understanding of the solution.
  • Provide additional customer education and information as needed.
  • Notify clients of any results in a timely and accurate manner
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Perform administrative support for school record management, CRM data maintenance, and internal records to assure HIPAA compliance.
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