Dispatcher - Metro Vancouver Regional District, Canada - ALLWEST INSURANCE

ALLWEST INSURANCE

Verified Company

Metro Vancouver Regional District, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

AllWest is one of the largest Autoplan Insurance Agencies in British Columbia, with 5 branches representing the Lower Mainland (Vancouver, North Vancouver, Burnaby, Langley and Surrey).

As the Road
Agent Coordinator/Dispatcher on shift, this person is responsible for coordinating our team of mobile insurance agents, ensuring that our partner dealership clients receive service within a reasonable time frame.

In addition to responding to dealership service calls, the Road Coordinator coordinates, books appointments for future Insurance service calls, and ensures that the road is run smoothly.

This position would be an excellent fit for somebody looking for a fast-paced, stimulating job that requires you to think on your feet and work with a sense of urgency.

Dispatchers can work work at any of our 5 branch locations in the lower mainland.

Responsibilities and Duties

Assesses client needs and schedule Insurance service delivery for licensed mobile road agents
Monitors the service delivery status to ensure all service requests are handled promptly
Resolves client's concerns in a timely and professional manner
Escalates service issues to management in a timely manner
Works within the branches to foster positive relationships to we meet our service level standards with our dealer partners
Other duties as assigned

Qualifications and Skills

Well organized with the ability to prioritize tasks
Strong problemsolving and decisionmaking skills
Strong verbal and written communication skills
Able to multitask while maintaining a high degree of accuracy
Strong team player
Able to work independently with frequent interruptions
Knowledge of Microsoft Office (Excel, Word and Outlook)
Hours include, weekdays, evenings and weekends

Benefits
All employees are eligible for medical & dental coverage upon successful completion of the 6-month probation period.

If there is interest in eventually pursuing a career as a licenced insurance agent, we offer education support for any employees who are a good fit for the role.

AllWest is always growing and looking for new talent:
career advancement and growth opportunities are available, and we often hire from within.

Salary:
From $19.00 per hour

Benefits: